‎Remove battery from Sensor | SimpliSafe Support Home
 
stephandbob's profile

Tuesday, October 10th, 2023 1:06 AM

Remove battery from Sensor

Battery in door sensor needs replacement after 6 months of use...I have already replaced a camera, a camera battery...now this...and system is 6 months old -purchased direct from SimpliSafe.....simple it is NOT.  I am just about fed up.   I am looking at the inside of the sensor but no clue how to remove battery...without damaging the case - so ready to dump this system

980 Messages

8 months ago

What sensor is it and we could help. If it's a regular door or window sensor just pull down or up depending on how sensor is mounted and on the back you will see the battery and it just pops out.

(edited)

Community Admin

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2.9K Messages

8 months ago

Hi @stephandbob, 

If you visit this article in our Help Center, we provide instructional videos on how you can change the batteries in our devices.

2 Messages

I want to tell you that I have a MS in science so I can read  ...thanks...if one more element of this "system" fails I will call another service.  Keep in mind when an element fails, camera, battery or whatever the system is not what I purchased it for....safety!!!!!!!!!!!!!!!!!!!!! until the element is fixed...I waited 7 days for a new camera...so no camera on my front door for 7 days...comforting right???, When battery failed had to buy another - never mind  this is frustrating and anger producing.   I prefer  to be calm and relaxed and safe

Captain

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5.9K Messages

@stephandbob entry sensor batteries lasting only six months is not normal. Suggest you contact SS and have it replaced. Another issue could be a weak connection to the base.  I have 52 items on my system and batteries last much longer. 

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