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How to Reset the Smart Lock

When to Reset Your Smart LockResetting your Smart Lock can be particularly useful if you are experiencing one of these common issues with your lock:You are able to add your Lock to your system but get stuck at the calibration stageYour Lock won't calibrateYour Lock is not respondingYou receive

Troubleshoot an Issue

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Error 142: Unable to Set Up a Smart Lock

As an added layer of security, each Smart Lock can be paired to only one Base Station at a time. If you attempt to pair a Smart Lock to a system while it is already paired to another system, you may get Error 142. If you have access to the previous Base Station the Smart Lock was paired to, you shou

Errors / Warnings

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Smart Lock Settings & Customizations

Your Smart Lock can be customized for each of the alarm states of your system (Off, Home, and Away). It can also be customized to use AutoLock, which locks your door after a certain interval of time when it’s unlocked. By default, your Smart Lock will automatically lock your door when you set the sy

Features / Settings

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Enabling Auto-Lock for Smart Lock

Auto-Lock sets a timer to automatically lock the door when it detects that the door is unlocked. When using Smart Lock on its own, this feature operates on a time-based interval basis of 30 seconds, 1 minute, or 5 minutes.If you have an Entry Sensor that is installed and paired with your Smart Lock,

Features / Settings

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Smart Lock Installation Guide

Smart Lock integrates seamlessly with your SimpliSafe system, allowing you to control access to your home with ease.

Install / Set Up Help

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How To Replace Smart Lock Batteries

The Smart Lock is powered by four (4) AA Alkaline batteries with the PIN Pad taking two (2) CR2450 Lithium Batteries. The batteries within the Smart Lock and PIN Pad have a life expectancy of 8-12 months, depending on usage.If your Smart Lock is still offline after replacing the battery, skip to the

Battery / Power

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Can I use Amazon Alexa or Google Assistant to communicate to my Smart Lock?

Yes. When asking Alexa or Google Assistant to arm the system in home or away mode, the Smart Lock will also arm. However, commands to unlock your Smart Lock will not work for security reasons.  Unlocking your door must be done through the app, PIN pad, Keypad, or manually.

Features / Settings

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Smart Lock