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Smart Lock Offline

If you see a notification in the SimpliSafe® mobile app that your Smart Lock is offline, you will need to change its batteries. To change your Smart Lock’s batteries, follow these steps:Slide the battery cover (the oval portion on the Smart Lock labeled “SimpliSafe”) off the device by pulling it dow

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Error 142: Unable to Set Up a Smart Lock

As an added layer of security, each Smart Lock can be paired to only one Base Station at a time. If you attempt to pair a Smart Lock to a system while it is already paired to another system, you may get Error 142. If you have access to the previous Base Station the Smart Lock was paired to, you shou

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Install / Set Up Help

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What happens when I put in the wrong PIN on the PIN Pad?

Starting on the fifth attempt of entering the wrong PIN on the PIN Pad, your Smart Lock will initiate a number of safety measures to ensure that your home is safe.AttemptBackoff DelayBehavior1-4--5-1030 secLock notifies users via a warning & Push alarm event.No PINs are evaluated during lock out

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Smart Lock Installation Guide

Smart Lock integrates seamlessly with your SimpliSafe system, allowing you to control access to your home with ease.

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Smart Lock Settings & Customizations

Your Smart Lock can be customized for each of the alarm states of your system (Off, Home, and Away). It can also be customized to use AutoLock, which locks your door after a certain interval of time when it’s unlocked. By default, your Smart Lock will automatically lock your door when you set the sy

Customize your Settings

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Smart Lock Reset Guide

When to Reset Your Smart LockResetting your Smart Lock can be particularly useful if you are experiencing one of these common issues with your lock:You are able to add your Lock to your system but get stuck at the calibration stageYour Lock won't calibrateYour Lock is not respondingYou receive

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Updating Your Smart Lock

SimpliSafe is always working to improve our products and enhance security by releasing updated firmware and software for both system-wide and device-specific improvements. If your SimpliSafe Smart Lock receives an update, please use the steps below to update the firmware on it.Use the guided flow be

Customize your Settings

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Smart Lock