What Happens if I Enter the Wrong PIN on the PIN Pad?
You have 4 attempts to enter one of your PINs (opens in new tab) on your Smart Lock’s PIN Pad. Starting on the 5th attempt of entering the wrong PIN on the PIN Pad, the Smart Lock will initiate a number of safety measures to ensure that your home is safe.
Attempt | Backoff Delay | Behavior |
1-4 | - | - |
5-10 | 30 seconds must pass before attempting to enter another PIN | You will receive a push notification from the SimpliSafe® Mobile App No PINs are evaluated during the backoff delay If you are subscribed to a monitoring plan (opens in new tab) that includes camera recordings, your cameras will record |
11-15 | 5 minutes must pass before attempting to enter another PIN | You will receive a push notification from the SimpliSafe® Mobile App No PINs are evaluated during the backoff delay If you are subscribed to a monitoring plan (opens in new tab) that includes camera recordings, your cameras will record If you are subscribed to a monitoring plan (opens in new tab) with 24/7 emergency dispatch, our monitoring center will contact your Primary Contacts (opens in new tab) |
16+ | 30 minutes must pass before attempting to enter another PIN | You will receive a push notification from the SimpliSafe® Mobile App No PINs are evaluated during the backoff delay If you are subscribed to a monitoring plan (opens in new tab) that includes camera recordings, your cameras will record If you are subscribed to a monitoring plan (opens in new tab) with 24/7 emergency dispatch, our monitoring center will contact your Primary Contacts (opens in new tab) |