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Smart Lock Offline

If you see a notification in the SimpliSafe® Mobile App that your Smart Lock is offline, you will need to change its batteries. The Smart Lock is powered by four (4) AA Alkaline batteries with the PIN Pad taking two (2) CR2450 Lithium Batteries. The batteries within the Smart Lock and PIN Pad have a

Errors / Warnings

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Error 142: Unable to Set Up a Smart Lock

As an added layer of security, each Smart Lock can be paired to only one Base Station at a time. If you attempt to pair a Smart Lock to a system while it is already paired to another system, you may get Error 142. If you have access to the previous Base Station the Smart Lock was paired to, you shou

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Smart Lock Not Responding

If you hear the Base Station announce “Smart Lock not responding” while trying to lock or unlock your Smart Lock, it could be due to one of the following reasons:The Smart Lock cannot communicate with the Base StationThe batteries in your Smart Lock need to be replacedThe Smart Lock is jammed and ne

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Smart Lock

My Smart Lock Won't Calibrate

If the Smart Lock fails to recalibrate when using the SimpliSafe® Mobile App or Keypad, there may be a few reasons for that: the Base Station could not be connected to Wi-Fi, the placement of your Base Station may not be ideal, battery may be low, or it may not be installed properly. We recommend ta

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Smart Lock Installation Guide

Smart Lock integrates seamlessly with your SimpliSafe system, allowing you to control access to your home with ease.

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How to Reset the Smart Lock

When to Reset Your Smart LockResetting your Smart Lock can be particularly useful if you are experiencing one of these common issues with your lock:You are able to add your Lock to your system but get stuck at the calibration stageYour Lock won't calibrateYour Lock is not respondingYou receive

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What happens when I put in the wrong PIN on the PIN Pad?

Starting on the fifth attempt of entering the wrong PIN on the PIN Pad, your Smart Lock will initiate a number of safety measures to ensure that your home is safe.AttemptBackoff DelayBehavior1-4--5-1030 secLock notifies users via a warning & Push alarm event.No PINs are evaluated during lock out

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Smart Lock