Calibrating the Smart Lock
Updated
If you are having trouble with your Smart Lock, calibrating the lock is a great first step to take to get everything synced and running smoothly again.
As a first step, you’ll want to make sure that your Smart Lock is powered on and has a functioning battery. The battery for the Smart Lock and its corresponding PIN pad have a lifespan of up to 3 years, depending on usage. If the Smart Lock has an error within the SimpliSafe® Mobile App that indicates there is a low battery or that your Smart Lock is offline, you’ll want to replace the battery before proceeding.
Calibrating the Smart Lock using the Mobile App*:
The SimpliSafe® Mobile App may display a “Recalibration Needed” alert for routine maintenance. You can recalibrate your Smart Lock using the Mobile App on your phone or tablet with the steps below:
Tap the tile that reads “Recalibration Needed” to get started
If you do not see this tile, you can navigate to the Smart Lock device page to manually start recalibration:
Select “My System” from the navigation bar at the bottom of the app screen.
Tap on “Device Settings.”
Choose your Smart Lock from the list of devices
Scroll down to Calibration and tap the arrow to proceed
Click on the “Begin” button to start the Smart Lock Calibration.
The Smart Lock will begin to calibrate. This should take no more than a few minutes to complete.
The app will display “Is the Smart Lock unlocked?”
If you notice the door is unlocked, please select “YES” to proceed
If your door is not unlocked, select no and proceed with the in-app flow to troubleshoot the issue further
Tap Done to complete the calibration and exit the flow
*In order to recalibrate the Smart Lock from the SimpliSafe® Mobile App, your Base Station must be updated to firmware 2.14 or higher. You’ll also want to make sure that the SimpliSafe® Mobile App is up to date by checking your phone or tablet’s app store for available updates.
Calibrating the Smart Lock using the Keypad:
Bring the Keypad close to the Smart Lock
Press Menu on the Keypad
Enter your Primary PIN
Use the arrow to toggle to the Devices menu
Choose Lock
Toggle Recalibrate
When prompted by the Keypad to “Close your Door” - manually turn the lock to a locked position and press “Done”
The Smart Lock will then automatically turn three times during calibration
If the calibration was successful, the Keypad will display “Check your Door, is it Unlocked?”
If you notice the door is unlocked, please select YES to proceed
The Keypad will now display “Congratulations” on it. You can press OK to exit the flow
Your Smart Lock is now calibrated and you can use it again
Troubleshooting Recalibration Errors
If the Smart Lock fails to recalibrate when using the Mobile App or Keypad, there may be a few reasons for that: the Base Station could not be connected to Wi-Fi, the placement of your Base Station may not be ideal, battery may be low, or it may not be installed properly.
We recommend taking each of the following troubleshooting steps below to successfully calibrate your Smart Lock.
Still Need Help?
If your Smart Lock continues to fail calibration after taking the above steps, please contact our support team for additional assistance.