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Which Version of the Smart Lock do I Have?

If you purchased a Smart Lock from SimpliSafe® or an authorized retailer after October 2024, it is likely that you have the Smart Lock Series 2. You can also tell which version of the Smart Lock you have by looking at the shape of the device. The Smart Lock is a long oval with a height of 7.5 inches

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How to Lock and Unlock the Smart Lock

The Smart Lock Series 2 fully integrates with your SimpliSafe® system to keep your door locked - even if you forget to lock it yourself. There are multiple ways to lock and unlock your Smart Lock to gain access to your home, no keys required. How to Lock the Smart LockUsing the PIN PadTo lock your S

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Smart Lock Settings & Customizations

Your Smart Lock can be customized for each of the alarm states of your system (Off, Home, and Away). It can also be customized to use AutoLock, which locks your door after a certain interval of time when it’s unlocked. By default, your Smart Lock will automatically lock your door when you set the sy

Features / Settings

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Smart Lock Installation Guide

Smart Lock integrates seamlessly with your SimpliSafe system, allowing you to control access to your home with ease.

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How To Replace Smart Lock Batteries

The Smart Lock is powered by four (4) AA Alkaline batteries with the PIN Pad taking two (2) CR2450 Lithium Batteries. The batteries within the Smart Lock and PIN Pad have a life expectancy of 8-12 months, depending on usage.If your Smart Lock is still offline after replacing the battery, skip to the

Battery / Power

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Smart Lock

Smart Lock Offline

If you see a notification in the SimpliSafe® Mobile App that your Smart Lock is offline, you will need to change its batteries. The Smart Lock is powered by four (4) AA Alkaline batteries with the PIN Pad taking two (2) CR2450 Lithium Batteries. The batteries within the Smart Lock and PIN Pad have a

Errors / Warnings

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Calibrating the Smart Lock

If you are having trouble with your Smart Lock, calibrating the lock is a great first step to take to get everything synced and running smoothly again. As a first step, you’ll want to make sure that your Smart Lock is powered on and has a functioning battery. The battery for the Smart Lock and its c

Install / Set Up Help

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Smart Lock