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Do I need an Entry Sensor for my Smart Lock to work?

All features of the Smart Lock will still work without an Entry Sensor. However, the Auto-Lock feature on your Smart Lock will be “smarter” when the device is paired with an Entry Sensor. The Entry Sensor tells your Smart Lock when your door is open, preventing the Smart Lock from trying to lock you

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Which Version of the Smart Lock do I Have?

If you purchased a Smart Lock from SimpliSafe® or an authorized retailer after October 2024, it is likely that you have the Smart Lock Series 2. You can also tell which version of the Smart Lock you have by looking at the shape of the device. The Smart Lock is a long oval with a height of 7.5 inches

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Does Smart Lock use the same PIN as my Keypad?

Yes! The Smart Lock’s PIN Pad uses the same PINs as your Keypad. This includes Master PINs, Custom PINs, and even Duress PINs.

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How to Reset the Smart Lock

Resetting your Smart Lock can be particularly useful if you are experiencing one of these common events with your lock:You are able to add your Smart Lock to your system, but get stuck at the calibration stageYour Smart Lock won’t calibrateYour Smart Lock is not respondingYou receive Error 142, indi

Troubleshoot an Issue

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Error 142: Unable to Set Up a Smart Lock

As an added layer of security, each Smart Lock can be paired to only one Base Station at a time. If you attempt to pair a Smart Lock to a system while it is already paired to another system, you may get Error 142.If you have access to the previous Base Station the Smart Lock was paired to, you shoul

Errors / Warnings

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Pairing Your PIN Pad With the Smart Lock

Pairing your Smart Lock and PIN Pad ensures that your Smart Lock will be responsive when you use it to lock or unlock your Smart Lock. You can pair your Smart Lock and PIN Pad together using either the Keypad or the Smart Lock itself. Using the KeypadPress the Menu button on the Keypad and enter you

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Does the Smart Lock PIN Pad disarm the alarm for my system?

The Smart Lock’s PIN Pad functions similarly to the Keypad. For example, entering the Master PIN or any Custom PIN will disarm the system. If you enter your Duress PIN, we’ll request dispatch from the police immediately* (and disarm your system to fool intruders). The Smart Lock’s PIN Pad will not a

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Smart Locks