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How To Replace Smart Lock Batteries

The Smart Lock is powered by four (4) AA Alkaline batteries with the PIN Pad taking two (2) CR2450 Lithium Batteries. The batteries within the Smart Lock and PIN Pad have a life expectancy of 8-12 months, depending on usage.If your Smart Lock is still offline after replacing the battery, skip to the

Battery / Power

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Smart Locks

Smart Lock Offline

If you see a notification in the SimpliSafe® Mobile App that your Smart Lock is offline, you will need to change its batteries. The Smart Lock is powered by four (4) AA Alkaline batteries with the PIN Pad taking two (2) CR2450 Lithium Batteries. The batteries within the Smart Lock and PIN Pad have a

Errors / Warnings

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Smart Lock

Smart Lock Not Responding

If you hear the Base Station announce “Smart Lock not responding” while trying to lock or unlock your Smart Lock, it could be due to one of the following reasons:The Smart Lock cannot communicate with the Base StationThe batteries in your Smart Lock need to be replacedThe Smart Lock is jammed and ne

Errors / Warnings

Troubleshoot an Issue

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Smart Lock

How to Lock and Unlock the Smart Lock

The Smart Lock Series 2 fully integrates with your SimpliSafe® system to keep your door locked - even if you forget to lock it yourself. There are multiple ways to lock and unlock your Smart Lock to gain access to your home, no keys required. How to Lock the Smart LockUsing the PIN PadTo lock your S

Install / Set Up Help

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Smart Lock

Why is my Smart Lock Flashing White?

If you see a flashing white light on your Smart Lock or Smart Lock Series 2, that indicates that the device’s battery is low. To clear this light, you will need to replace the device’s batteries.For more information on replacing the Smart Lock’s batteries, see the How to Replace Smart Lock Batteries

Battery / Power

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Smart Locks

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Smart Lock Installation Guide

Smart Lock integrates seamlessly with your SimpliSafe system, allowing you to control access to your home with ease.

Install / Set Up Help

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Smart Locks

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Updating Your Smart Lock

Your Smart Lock receives periodic updates to ensure it’s always ready to protect your home. It’s important to download and install the updates as they become available to ensure that your Smart Lock receives any patches, fixes, and security updates.Updating Your SystemBefore updating your Smart Lock

Install / Set Up Help

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Smart Locks