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Smart Lock Won't Calibrate

Updated 

14 hours ago

If the Smart Lock fails to calibrate or recalibrate when using the SimpliSafe® Mobile App, there are a few reasons why that may happen. 

The steps below will help you resolve any underlying issues and allow you to recalibrate your Smart Lock. We recommend that you go through each step until the issue is resolved, starting with step 1.

The first thing you should do is check if your Base Station is connected to Wi-Fi. This can be done using either the SimpliSafe® Mobile App or Keypad.

Using the SimpliSafe® Mobile App

  1. Select My System from the navigation bar at the bottom of the screen

  2. Tap on Base Station Settings

  3. Next to Wi-Fi Network, you will see your network name if your Base Station is connected to Wi-Fi

    1. If you do not see a Wi-Fi Network listed, tap Wi-Fi Network, then follow the on-screen prompts to reconnect to Wi-Fi

Using the Keypad:

  1. Press the Menu button

  2. Enter your Master PIN

  3. Select System Settings

  4. Next to Wi-Fi, you’ll see the network name your Base Station is connected to

    1. If you do not see a Wi-Fi network listed, you’ll need to reconnect

The second thing you can test is the placement of your Base Station. We recommend moving and plugging it in as close to the Smart Lock as possible and then resetting the Smart Lock. Once the Base Station has been moved and the Smart Lock has been reset, try calibrating the Smart Lock again. If the calibration is successful, you can move your Base Station back to its original location.

The third thing you should check is whether your Base Station or Keypad(s) have any pending firmware updates. You’ll know that an update is available if you see a gear icon on your Keypad or if you receive a notification in the SimpliSafe® Mobile App. If you see that an update is available, you will need to download it before calibrating your Smart Lock again.

If a firmware update is not available, you should check the battery of your Smart Lock.

To check the battery levels of the Smart Lock:

Smart Lock: press the top cover upwards and press the test button

Smart Lock Series 2: slide the cover to the right, then off and press the test button

The lights on the device will begin to blink. If only the center light is slowly blinking, this would indicate that the batteries within the Smart Lock are low and need to be replaced.

If the above steps do not work, the last step would be to factory reset your Smart Lock.

  1. Slide open the battery cover

    1. Smart Lock: Slide the battery cover on the back of the Smart Lock upwards to remove it

    2. Smart Lock Series 2: Slide the battery cover on the back of the Smart Lock to the right to remove it

  2. Press and hold the reset/pairing button located just above the batteries for about 20 seconds

  3. You’ll know the reset was successful when all 3 lights are flashing

  4. Add the Smart Lock back to your system using the respective installation guide. If you’re unsure of which Smart Lock you have, you can learn about the differences on our Help Center.

    1. Smart Lock Installation Guide

    2. Smart Lock Series 2 Installation Guide

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