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Wireless Outdoor Security Camera Installation Guide
Before Getting StartedBefore you get started, let’s make sure you have everything you need to get up and running.In order to successfully set up the Wireless Outdoor Security Camera, you will need the following:The latest generation of the SimpliSafe Base Station and Keypad with the updated firmware

install/set up

Help Center Article

 • Outdoor Camera

Wireless Outdoor Security Camera Features
Welcome to the SimpliSafe Wireless Outdoor Security Camera ​Keep Watch All Day and Night with the SimpliSafe Wireless Outdoor Security CameraWith the award-winning SimpliSafe home security system, the Wireless Outdoor Security Camera offers advanced security from the outside in. Its ultra-

Help Center Article

 • Outdoor Camera

What does “Camera Disconnected” mean?
A "Camera Disconnected" error means that your camera is disconnected from either power or Wi-Fi and it is not receiving your app’s commands. Read on for possible causes and how to address the issue.Disconnection CausesYour Wi-Fi network name or password changed, leaving your camera unable

video errors

app configurations

wi-fi troubleshooting

Help Center Article

 • Video Doorbell Pro

What is the wireless range of SimpliSafe Sensors?
With a capacity for up to 100 sensors, our Gen 3 wireless sensors are designed to fit seamlessly into your life and even large homes with ease. Our sensors stay connected across multiple rooms and floors.

product specifications/manuals

Help Center Article

 • Base Station

What does “No Video” mean?
A "No Video" error means that, while recording, the camera disconnected from SimpliSafe and the video was not able to be saved. This might mean the loss of an entire recording or it might mean a loss of only a portion of the recording after the connection was lost. Unfortunately, we are not able to

video errors

app configurations

wi-fi troubleshooting

Help Center Article

 • Video Doorbell Pro

Why is my camera feed losing audio?
Loss of audio to your camera feed can be caused by a dip in the Wi-Fi connection strength to your home network. When there is poor connection, our devices will prioritize video over audio to best ensure the safety of your home.If your camera loses audio frequently, you may want to consider taking so

troubleshooting

Help Center Article

 • Video Doorbell Pro

Camera Recording Changes
Your privacy and security are our top concerns. So in response to customer feedback we've made a few changes to the way SimpliSafe cameras record events. Read on to find out what those changes are and how they affect your system.Arming Recordings: More PrivacyStarting March 5, 2021, recordings will

settings

Help Center Article

 • Video Doorbell Pro