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Error: Camera Connection Dropped

What It MeansIf you see a Camera Connection Dropped error on your Outdoor Camera, it’s likely either due to a low or dead battery, or the camera is unable to connect to Wi-Fi. Please note that SimpliSafe systems and cameras require 2.4GHz Wi-Fi networks. How To Fix ItRemove the battery from your cam

Battery / Power

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Wireless Outdoor Security Camera Settings & Customizations

The Wireless Outdoor Security Camera has a variety of settings that can be customized, such as Night Vision, Motion Detection, Picture Quality, and more, all within the SimpliSafe® Mobile App or Web App. Use the guided flow below to customize your Outdoor Security Camera settings.Customizing Your Wi

Customize your Settings

Features / Settings

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Outdoor Camera

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Advanced Security and Sophisticated Features with the Wireless Outdoor Security Camera

Live Video and RecordingKeep watch on your home 24/7 with live video monitoring and motion-activated recording*. You’ll never miss a thing with high-definition video up to 1080p with sound, and a 140-degree field of view.*Available on certain monitoring plans Two-Way Audio Talk to visitors, both wan

Customize your Settings

Install / Set Up Help

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Maximizing Battery Life of the Wireless Outdoor Security Camera

One of the most exciting features of the Outdoor Camera is its wireless power capability and long-lasting battery life. When fully charged, the battery is designed to last for up to 3 – 6 months. And since the life of the battery is completely dependent on usage and settings, there are several metho

Battery / Power

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My Outdoor Camera Won't Hold A Charge

The Wireless Outdoor Security Camera has an expected battery life of 3-6 months; however, its lifespan is dependent on usage and the settings on your Outdoor Camera. You can learn more in this article about preserving the battery life of the Outdoor Camera.If you notice that your Outdoor Camera’s ba

Battery / Power

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Outdoor Camera

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Error: Update Software

What It MeansThe Wireless Outdoor Security Camera requires a Gen 3 Base Station with the latest firmware updates to run smoothly. If you are unsure which Base Station you have, learn more about the difference in SimpliSafe system. The Update Software error means that you need to update your Base Sta

Errors / Warnings

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Wireless Outdoor Security Camera Error Messages

CONNECTION ERRORWHAT IT MEANSIf your Outdoor Camera is not responding, it’s likely due to either a low or dead battery or the camera is unable to connect to Wi-Fi. Please note that SimpliSafe systems and cameras require 2.4GHz Wi-Fi networks.HOW TO FIX ITRemove the battery from the camera and charge

Errors / Warnings

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Video Errors

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Outdoor Camera