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How to Reset the Wireless Outdoor Security Camera

If your Wireless Outdoor Security Camera encounters an error that can’t be fixed through normal troubleshooting, performing a factory reset* of the camera may be necessary.First, you’ll need to remove the Outdoor Camera from the SimpliSafe® Mobile App.To remove the camera:Open the SimpliSafe® Mobile

Troubleshoot an Issue

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Wireless Outdoor Security Camera Won't Hold A Charge

The Wireless Outdoor Security Camera has an expected battery life of 3-6 months; however, its lifespan is dependent on usage and the settings on your Outdoor Camera. You can learn more in this article about preserving the battery life of the Outdoor Camera.If you notice that your Outdoor Camera’s ba

Battery / Power

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Outdoor Camera

Wireless Outdoor Security Camera Flashing Yellow During Setup

A flashing yellow light during the setup of your Outdoor Camera indicates that the camera has successfully connected to Wi-Fi, but is having trouble reaching the SimpliSafe® servers.This issue can occur for a variety of reasons, such as:A firewall setting on your router is blocking access to SimpliS

Wi-Fi Troubleshooting

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Maximizing Battery Life of the Wireless Outdoor Security Camera

One of the most exciting features of the Outdoor Camera is its wireless power capability and long-lasting battery life. When fully charged, the battery is designed to last for up to 3 – 6 months. And since the life of the battery is completely dependent on usage and settings, there are several metho

Battery / Power

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Wireless Outdoor Security Camera Settings & Customizations

The Wireless Outdoor Security Camera has a variety of settings that can be customized, such as Night Vision, Motion Detection, Picture Quality, and more, all within the SimpliSafe® Mobile App or Web App. Use the guided flow below to customize your Outdoor Security Camera settings.Customizing Your Wi

Features / Settings

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Wireless Outdoor Security Camera Installation Guide

OverviewWith the Wireless Outdoor Security Camera, enjoy advanced security from the outside, with 1080p HD video and a 140-degree ultra-wide field of view. Plus digital zoom and full-color vision at night - so nothing slips by undetected.Before Getting StartedBefore you get started, let’s make sure

Install / Set Up Help

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Wireless Outdoor Security Camera Error Messages

CONNECTION ERRORWHAT IT MEANSIf your Outdoor Camera is not responding, it’s likely due to either a low or dead battery or the camera is unable to connect to Wi-Fi. Please note that SimpliSafe systems and cameras require 2.4GHz Wi-Fi networks.HOW TO FIX ITRemove the battery from the camera and charge

Errors / Warnings

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Outdoor Camera