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Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Original SimpliSafe system. If you purchased a new system in 2018 or later, you likely have the Gen 3 SimpliSafe. Click here to view the article for the Gen 3 SimpliSafe. If you're
Install / Set Up Help
Help Center Article
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Original SimpliSafe
The Keypad is used to arm and disarm your system, as well as control system settings. Use this article to install your Original SimpliSafe Keypad.
If you purchased your SimpliSafe System prior to December 2019, you may need to upgrade the cellular module within your Base Station. Use this article to complete the necessary steps to swap out the component.
Your Base Station is the brains of your system and requires a clear connection between your SimpliSafe devices and home network. In some instances, resetting the Base Station will be a step you need to take to restore system communication.
Troubleshoot an Issue
Having trouble changing your settings or system alarm state? Use the steps in this guide to troubleshoot your Base Station's connection.
You can remove sensors from your system through the Keypad or, for customers with Interactive Monitoring, the online account.
