‎No Link to Dispatcher Warning (Original SimpliSafe®) | SimpliSafe Support Home

No Link to Dispatcher Warning (Original SimpliSafe®)


Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Original SimpliSafe® system. If you purchased a new system in 2018 or later, you likely have the Gen 3 SimpliSafe. Click here to view the article for the Gen 3 SimpliSafe®. If you're not certain which system you have, you can tell the difference here.

If you purchased your SimpliSafe® System prior to December 2019, you may need to upgrade the cellular module within your Base Station. If the steps below do not resolve your issue, please contact our support team for further assistance.

Your Base Station is the brains of your system and requires a clear connection between your SimpliSafe® devices and home network. In some instances, resetting the Base Station will be a step you need to take to restore communication between the Base Station and your system. 

Before Getting Started

Please ensure that your system is disarmed and you have a Philips head screwdriver available.

Additionally, make sure that your Base Station is plugged into a wall outlet and has power prior to taking these steps.

Watch this video to learn how to reset your Base Station

Use the guided flow below for an interactive, step-by-step experience for resetting your Base Station