‎Keypad | SimpliSafe Support Home
Skip to main content

Conversation List

Filter by

(11)
SA
Installing a Replacement Keypad

In the event you ever need to install a replacement Keypad to your existing system, you can follow the steps in the guided flow below. The steps will vary depending on if you already have a Keypad, access to the SimpliSafe mobile or web app, or none of these.Installing a Replacement Keypad for my Si

Install / Set Up Help

Help Center Article

 • 

Keypad

SA
Keypad Installation Guide

Your Keypad may be small, but it has a big job - arming and disarming your SimpliSafe® System and controlling all of your devices. You'll use your Keypad to set your entry and exit delay, siren volume, and more. The Panic Button on top can be used to signal an alarm when under duress but is also use

Install / Set Up Help

Help Center Article

 • 

Keypad

How to Type Using the Keypad

The Keypad uses ABC mode for typing. In this mode, you’ll cycle through the corresponding characters (numbers, symbols, punctuation, letters) using the keys numbered 0-9 on your Keypad. This is similar to T9 typing as you would do on a phone that only has a keypad instead of a keyboard. To type on t

Features / Settings

Help Center Article

 • 

Keypad

SA
Keypad Not Powering On After A Power Cycle

The Keypad takes four (4) AA batteries, which have a life expectancy of 8-12 months depending on your usage and placement of the Keypad. Your system should alert you that the Keypad has low batteries, so you’ll have ample time to change them out. In the event that you notice that your Keypad isn’t p

Troubleshoot an Issue

Help Center Article

 • 

Keypad

SA
How To Replace Keypad Batteries

The Keypad takes four (4) AA Alkaline batteries and has a life expectancy between 8-12 months depending on placement and usage.To change your Keypad batteries, slide the device off its bracket and remove the battery. Then replace the four (4) AA batteries and return your Keypad to its bracket.

Battery / Power

Troubleshoot an Issue

Install / Set Up Help

Help Center Article

 • 

Keypad

SA
Error: Keypad Out of Range

Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Gen 3 SimpliSafe® system. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe®. If you have the Original SimpliSafe®, please contact our support team to troubleshoot thi

Errors / Warnings

Troubleshoot an Issue

Help Center Article

 • 

Keypad

SA
How to Change the Base Station Siren Duration

This setting adjusts the length of time that your Base Station (and Auxiliary Siren) will sound in the event of an alarm. The default for this setting is 4 minutes, but it can be set anywhere between 30 seconds and 8 minutes through the SimpliSafe® Mobile App, Keypad or Web App.SimpliSafe® Mobile Ap

Customize your Settings

Features / Settings

Help Center Article

 • 

Base Station