Keypad Out of Range is a message that appears on your Keypad whenever the device is not communicating with your Base Station. There are two primary reasons that the error will appear:

1. The Keypad is too far away from or cannot communicate with the Base Station

2. The Keypad is not paired with the Base Station

Use the guided flow below to walk through troubleshooting this error with your Keypad. If you have a second Keypad in your system, have that nearby to complete additional troubleshooting steps.