β€ŽExpected Hassles with removing credit card | SimpliSafe Support Home
 
dlpsr's profile

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Expected Hassles with removing credit card

Refusal to or a can't from online chat, which is known as contacting support by the way.πŸ™„

Alright then, I'll play the game.

Chat removed 2 duped entries of the same CC card, not entered by me either.

Would not or could not remove default CC entry.

Some specialist better call me ASAP and remove my "held hostage credit card". Or better yet just remove it.

The clock is ticking. High noon tomorrow is my start time for my solutions.

Short fuse? You can bet on it.

Please do not write the lame "we're sorry this isn't the experience we want you to have" chat already provided that lame, empty and meaningless comment. Don't insult my intelligence!

It is exactly the experience many customers have here with SimpliSafe, repeatedly. Proof is buried right here. Repeatedly.

I am not calling Simplisafe again. I have other things to do & other legal and related options, Chase fraud/lock card, Media outlets, Attorney General, FTC earlier than anticipated, BBB, State Representatives, and lastly my attorney, they like to play too.

It's important to note that while the company (Simplisafe) may not be "legally obligated" to remove my credit card information "immediately" from their system, doing so can help protect me from potential identity theft and/or unauthorized charges.

I read the terms & conditions. Repeatedly.

It's not worth your trouble or mine.

πŸ’’πŸ˜‘πŸ€¬

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Community Admin

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1.8K Messages

@dlpsr We forwarded this to our devs, and they confirmed with us that they removed the payment methods from your account. If you still see them listed, please let us know.

1.7K Messages

@simplisafe_admin​ It's gone from the app. However, it still shows as recurring at Chase via their app in my security settings.

Know anything about that? Take a little time? Or must I also contact Chase?

Community Admin

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1.8K Messages

@dlpsr if it still shows as recurring at Chase, it may take a little time for that change to be reflected on their end. But if it is still there tomorrow, we would recommend contacting Chase.

1.7K Messages

Thanks for the reply.

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