Community Admin
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1.8K Messages
"Connection Error" Despite Livestream and Recordings Working
Our engineering team identified a rare issue where customers in California, North Carolina, and South Carolina with Spectrum internet see an Offline error message for their Wireless Outdoor Security Camera, Outdoor Security Camera Series 2, and Smart Alarm Wireless Indoor Security Camera. When trying to livestream one of those cameras with an Offline error, a Connection Error message appears. However, when attempting to livestream for a second time, it loads as intended.
This issue is caused by Universal Plug and Play (UPnP) setting being toggled off in the My Spectrum app. To resolve this issue, take the following steps:
- Download and sign into the My Spectrum app
- Select Services
- Select Equipment
- Select Advanced Settings
- Locate the UPnP setting and confirm it is off
- Toggle the UPnP setting on and hit the back arrow
If you have a separate modem and router, take the steps below:
- Download and sign into the My Spectrum app
- Select Services
- Select Router
- Locate the UPnP setting and confirm it is off
- Toggle the UPnP setting on and hit the back arrow
dlpsr
1.7K Messages
Not just those states and Spectrum.
There are five OD cameras issues here. Not Spectrum and in Pennsylvania. None work. Xfinity unfortunately. Same as Simplisafe, unfortunately.
Turning on and leaving on UPnP IS NOT SECURE. Look it up.
However, to test it, I switched it on and tested a camera and it worked as well as reconnected all SS stuff including base station, keypad and all cameras.
But I switched it back off due to security of having UPnP on. SS stuff is still working, so far.
So maybe just switching UPnP on and saving, test, switch back off, saving, will work for others. Maybe not.
Wifi refused to connect to base station regardless of how, not in app and not in Keypad.
All 5 cameras down. No notifications of issues either until I looked.
Oddly, base station two, powered but unused, and presenly is connected to Wi-Fi.
Reset base station and reset keypad, added new batteries. Rebooted Mesh Wi-Fi twice.
Only indication of errors is when trying to connect it says there's server issues.
And the stupid No link to Dispatcher message is present. I don't have monitoring and don't need dispatch linking. Already reset base. So... message is now gone too.
All 14 Wyze cameras, all Home Assistant and all Wi-Fi devices are fully connected and working as usual. Except for Simplisafes scrap cameras & devices. All back now after two hours of BS troubleshooting.
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dlpsr
1.7K Messages
@simplisafe_admin It is NOT resolved! Wi-Fi disconnected sometime today. Armed via Home Assistant tonight failed.
Of course, as usual, no notifications of disconnected WiFi, no messages, NADA. Just fails to arm.
Looked in SS app. Wi-Fi disconnected from base.
Opened my router settings, toggled UPnP on saved, toggled off saved. Everything magically reconnected.
You need to really fix this correctly, I am not leaving UPnP on, it's a security risk.
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dlpsr
1.7K Messages
@simplisafe_admin
The issue isn’t limited to Spectrum users or to just a few states. I'm on Xfinity in Pennsylvania, and I'm clearly having the same or similar problem.
That possibly means:
The SimpliSafe app/backend is falsely reporting the base or cameras as offline even when livestreams work and even when they don't.
This is likely a backend heartbeat, NAT timeout, or cloud status bug, not just a UPnP toggle issue.
Toggling UPnP just causes the SimpliSafe base station or camera to reconnect to your cloud, which only temporarily fixes the status.
This supposed "fix or resolved" is only a band-aid, not a root solution.
And the advice turn on UPnP, especially on older routers is clearly a nasty security issue.
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dlpsr
1.7K Messages
@simplisafe_admin I see as usual I'm am ignored customer.
Whatever it was went away on its own. I did nothing, UPnP still OFF and staying off. Well, rebooted 5 times, UPnP on and off many times.
Literally the worst junk I've ever purchased, these old tech V1 cameras and doorbells.
I still haven't filed with my AG on the video and audio snooping, (PA wire tapping law) but due to being ignored as a customer, I'm going file that complaint now.
Chris in CEO escalations was just useless and trying to kick the ball down the road and evade me. I can record phone calls too and do, and I notify as such.
I'm also watching for a app changes to allow me cancel plan and remove my CC as easy as it was to sign up. Click to Cancel becomes effective July 12th.
Not much time left.... Failure to comply with Click to Cancel law will be another immediate fraud complaint to the FTC.
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