Community Admin
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1.8K Messages
Base Station Green Light Without a Video Doorbell Pro
We have been investigating incidents of the Base Station showing a green light for an unknown reason. The Base Station should only show a green light when the Video Doorbell Pro’s button is pressed.
We have seen some users report that they see the green light even if their Video Doorbell Pro has not been activated, or that they see the light despite not having a Video Doorbell Pro at all. We have determined that this has no negative or other impact on the rest of your system.
Our engineering team would like to receive as many Base Stations exhibiting this behavior as possible for further investigation. If you are experiencing this behavior, please comment below so we can get you in touch with the team.
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Official Solution
simplisafe_admin
Community Admin
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1.8K Messages
Hi all,
In our engineering team's investigation, it was found that a replacement Base Station will resolve this issue. If anyone is experiencing this issue, please contact our Support team so our agents can send a new Base Station your way.
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kristinetaylor8
1 Message
my base unit started flash a green light today. I do not have a video doorbell pro.
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216brianhall
2 Messages
I also have a green base station and none of my doorbell chime. When I look the keypad doesn’t seem to me connecting with the base station
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pamndavemusic
1 Message
I am having this issue along with one of my cameras not detecting motion. I have recharged the camera, but can't get it online.
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SafetyOff
1 Message
My base station is solid green constantly and I do not have a doorbell, only temp sensors, door sensors, and an indoor camera I have not connected.
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rabrenne
7 Messages
Mine did this today (and I do not have the doorbell, just door sensors, motion sensor and glass break sensor) - solid green after I disarmed it. No errors or messages in the app or on the keypad and everything seems to be working normally. After I armed it on Home and disarmed again, the light went away (did that twice - once with keypad and once with keyfob).
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bgtrowbridge
2 Messages
my base station suddenly beeped and went to a light green color. Since installation a few months ago, it has been a light blue. I have no video doorbell or any video cameras, just 4 entry sensors. I armed the system, caused an entry fault, disarmed the fault, and the base station went back to light green. I unplugged the base station for 40 seconds and when plugged back in, it went to light green again.
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hancockpeteclaire
1 Message
My system started chirping this morning and woke me up. I got up and investigated. It continued to chirp and Thea green light was on the home station. This lasted for several minutes and then stopped. It returned to its normal “off” mode.
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sparkyllc157
1 Message
My base unit has been a solid green light for a few weeks. I tried unplugging it and plugging back in but remains green. Seems to be working ok
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