More PINs

Hi @gladestreetllc, 

The system was designed to only support four Custom PINs. We know that some users would like to have more, and that request has been submitted to our dev team. Once we hear back from them, an update will be provided in this thread.

In the meantime, the main workaround here would be to give your employees a Key Fob so they can arm and disarm the system without their own Custom PIN.

Agreed, as a Senior, I have a large immediate family that needs to quickly access my residence. Hopefully this gets addressed quickly. I have need of closer to 12 PINs. This was a primary reason for purchasing SS equipment.

I have a small business and limiting pins to 4 really restricts the number of employees that I want to track regarding access to my place of business. I need at least 8  custom pins. Simplisafe is  not business-friendly and seems to be focused only on the home market despite their advertising.

Same here...
I have 2 warehouses and can not track employee access by individual, which is very important. 
Come on @Simplisafe ........    Lets get this update!!!! 😉
We love the system, just need more pins

@emily_s​ 

It’s been long enough. SimpliSafe simply does not want our business. That’s very clear now.

I will move all four of my businesses away from SimpliSafe by the end of the summer.

I will move both of my homes away from SimpliSafe immediately, shutting both down today. 

Goodbye SS. 

If I had known this when I bought the system, I wouldn't have. I'm still within the 60 day trial and seriously may cancel and return the whole order. It is ridiculous that this has been a request for over 6 years and hasn't been added yet. That shows me exactly what kind of support I'm going to get from SS.... Not impressed.....

It certainly does seem like a simple "ask" unless there is a hard memory issue with the system. Can't imaging a password table consuming much.

@m0guy First, welcome to the community.  More than 4 would be nice, and has been requested for years, but there are ways to  work around this. Do a search and you will see multiple threads with suggested solutions.  For our family, our kids (okay, grown adults) share one, two neighbors share one, the fire dept has one encrypted in the dispatch system so they don't have to axe down our front door if they come and that leaves one spare that we rotate, if necessary, to others.

Again, while it would be nice, there are many other things I would like SS to work on first before this.

I'm buying a security system to help protect the most expensive thing I've ever bought which in turn is protecting my other possessions, I shouldn't have to compromise on that security.

Sharing PIN codes is not a solution. Do you share your laptop password?, Netflix account? the pin code to your bank cards? NO so why share the PIN to your house.

If you share the PIN changing it becomes a real pain as now everyone whose legitimately shared needs to remember the new number, it's not going to be something everyone finds memorable.

What happens if someone else reshares the pin code now it's to a wider group. But your auditing of who's using the PINs is not valid to identify who unset the alarm.

Using the "Master Code" to unset (Giving you 5 PINs) is also not the answer, just like with a computer you don't login with Administrator account, instead you promote yourself to admin when needed and revert back.

If you do have to give out your PIN and you only have the master code you've suddenly given someone else FULL control of your alarm system.

You might as well put the number of a bit of paper above the control Pad..

Adding more pins is not difficult. Back in the '80's it might have been a memory issue restricting the number of pins but not today.

Key Fobs are just WRONG in all accounts. If I lose my keys with the Key Fob on them then anyone picking up those keys can disarm and enter my house without any further effort, totally negating the alarm system.

Hi @m0guy, 

The SimpliSafe system currently allows for one Master PIN which allows you to disarm your system and control its settings, as well as 4 Custom PINs to disarm your system only. 

As Captain11 said, we have submitted a request to our devs to add more PINs to the system. And when we have any news from them we will let everyone know over in this thread.

I need at least 12 PINs for my business. I can't switch over to your system until that is available and it is very disappointing to find this out after I bought the equipment.

@captain11​ Shouldn't it be like a very simple code fix?   If it can accept 4, it could probably accept 99 without any sweat.   

I'm not a developer, so I could not be seeing something, but 4 is a very low number it seems, and does not really seem to be something that can't be resolved with one simple line of code (if that).  Unless for some reason they hard-coded 4 custom pins all over the place in the code set, and now it is a QA or hardware problem more than a coding problem. 

I see no technical reason for only 4 custom pins.  What am I missing? 

Also, since they started out as a rental/apartment model, perhaps they thought there would never be a need for more than 4 -- if they were only dealing with urban apartments?

I agree that longer PINs should be supported, but even raising the number to 8 or 16 (0.08%/0.16% chance of hitting one randomly) would be a huge improvement. If they've somehow created hardware and software which make this difficult, they've designed the system very poorly (professional software engineer here). This sort of thing makes SimpliSafe feel archaic; I won't buy a system from this company again and I won't recommend them to anyone else (rather will warn against them wherever I can).