More PINs

We can't configure SS to have 9999 PINs because either the configuration program is hardcoded to 5, or the base unit is coded to 5 or both.  In the new SS3, it is possible that someday the number of PINs can be increased, but don't hold your breath.

You have a master PIN, three user PINS, and a duress PIN.  That is all!

@lindamitchell_01, its actually four user PINs.

Oops and I even went to my app to make sure I had the right number.  I guess I need to get another friend or family member to use the fourth one.  Or maybe I can rent it out to other users that need more PINs, since I am not using them all.

Thank you so much! How do I set the other user pins?

From either the phone app or on a computer, on the menu on the left side of the screen, select PINs.  If you don't have the $25/mo monitoring plan, you will need to do it from the keypad, assuming you have SS3.

Many home users have complained about the limited number of PINs, too.

Yes, I need more pins

Yes. My shop has a similar situation where I need additional pins for employees.

I have commented on this topic before (NOT in a positive manner).  I agree four seems to be an unreasonable number of PINs.  With that,,for your situation, I just need to stir the pot and ask: if you need someone to watch your house while you are gone, does that imply the GF, best friend, brother are not "in the area" also?  You could change one of these three, assuming the cleaning crew will be working while you are gone, for "someone" and then change it back for the person you "borrowed" it from.

^  I was thinking the same thing - or give two the same PIN, the ones most trustworthy and that are both near your home in the event they need to be.

Why can't you, gf and brother share the same pin?
In all the years I've had alarm systems, my family members have always shared a pin. Not so long ago there were no options beyond a single PIN number.

The SS2 system has its operating code burned into a chip soldered on the board.  Thus, it is not possible to change the way it works without generating a new base unit.  Which, since they have a better one now, they will never do.

The new SS3 system can be updated, but since the SS2 is still supported, it would be a challenge to come up with an app/online desktop which could handle such a difference between the two systems.  it is my guess that as long as they still support SS2, they won't make this change.

WE STILL ALSO NEED MORE PINS.

Yes, I just found out I was limited to 4 also. I was never told this was the case when I was considering purchasing the system, I would probably have considered other options. This is an extreme limitation of Simplisafe. If you are reading this, considering another system.

If you ordered less than 60 days ago, you can call them for a shipping label and send it back for a full refund.

A long-standing request with no indication of happening any time soon, if ever. Point being, don't hold your breath. Get something else if this is a must-have.

Like whoaru said, don't hold your breath. A possible workaround (although more expensive upfront) would be for each renter to have their own keyfob. Each would be identified individually in the timeline. A possible weakness might be if an office had multiple workers and they just left the keyfob hanging inside the door.

Related to your application, how do you envision using SS? The last renter arming the space? You wouldn't have a history of the other 9 (for example) renters leaving for the night. Same with disarming. SS would only record activity of the 1st renter to disarm for the day.

If you want to track their coming (at least), a common door with a keypad would accomplish this with the exceptions of people walking in together. Or you could go higher end with some sort of badge swipe system. This could be done for entry and exit.

Have a sensor on the door of each office set to secret alert.  That way you'll REALLY have a record of who did what when.

WHY HAS THIS NOT BEEN SOLVED.  Any alarm system that has been manufactured over the last 20 years can have more than 4 user PINs

This needs to be solved immediately.

The reason could not be more clear. SS chooses not to.

If you have the interactive plan you can go on your app and set it that way

@joeybrown105

You can create four additional PINs beyond the master (one master, one duress, and four user PINs) for a total of five.

Unfortunately at this time, no.  I gave my two adult children same PIN when I had to use one for the local Fire Dept.

It may be a software change, in which case they might do it, or they might not.  It may also require a hardware change, and they are highly unlikely to do it, in this model at least.  And it would require a change to the app and the online dashboard. in either case.

That is their original design, and so far they have been unwilling to deviate much from that design.  Don't hold your breath,  and if it is a deal-breaker, see if there is another system out there which will meet your needs.

Given more PINs has been an open request for years, I hope you didn't buy based on that blue sky.

I'm wondering this also.

Essential? Not for me and added features = extra cost. I would be happy with always armed sensors!

Thank you.  I think you should have that limit included in your documentation on the web.  I also suggest you increase the limit to at least 8.

@ken.alexander I checked the new Help Center and there really isn't an artilce that shows the limit is four.

It is interesting on how Marketing in many companies can artfully detour around topics like this without being outwardly lying or misleading. Example: Before next week, you could search YouTubeTV help area for "surround sound 5.1". Since they don't have it, they don't state they don't hav it, or for that fact, even have it in their help center. Tada. Not misleading, not lying, they just completely ignore the topic and sneak off into the marcom night.  When you conact them, support will tell you they didn't have it but no claim no idea why not in the faq's or support area. Right.

Simplisafe marcom is a bit more forthcoming, but not on the # of PINs. Another favorite, x monitoring plan is only 62 cents per day!
SS, do you bill anyone on a cents per day basis? No. To be fair, they do show the monthly amount, but sometimes some signs of ADT poke through...and yes, that's not anywhere near a good thing.

So, I did submit an article suggestion. "Our SS3 system is limited to four (4) guest PINs. See, that isn't to hard. And, oh yeah, Total Command Interactive Monitoring is $24.99, billed montly and can be cancelled at any time by calling support and providing your safe word on a recorded line, but not prorated. This is for your protection etc etc etc.

Ah, love full, easy disclosure.

What's the timeline on increasing this? You market 'A pin for every family member', we have more than four family members.  This seems like a no brainer, yet you seem to keep ignoring the requests.

Even if there was a timeline, which I doubt, they're not going to broadcast it.

Hi jwgerber,

Thanks for the feedback. I'll be happy to pass it on to our engineering team. Thank you for giving us a try!

Right now yes, each system can currently support only one Master PIN, and 5 Secondary PINs. The main workaround we've been mentioning is to give different employees their own Key Fobs, which we know isn't the ideal solution for everyone.

- Johnny M.
SimpliSafe Home Security

Add more Custom Pins!!!!!!  

This was very disappointing to find out abruptly today after using the system for a while.

This makes the system less of a good choice for an office environment where security matters.

Need it to be Simple and Safe. hmmm