99 Messages
Custom App Notification Tones
I recently purchased a new SimpliSafe system (first-time customer), and I must say that I'm very disappointed that the iPhone app does not include any loud and distinguishable sounds for the push notification alerts. The app just uses the generic iPhone "tri-tone" sound for all push notifications. This sound is too short and too quiet to alert someone in a louder environment or to wake someone at night. For a security product whose primary purpose is to alert the user of threats to persons or property, this is a major letdown. Please, I implore you SimpliSafe, please add some loud and distinguishable push notification sounds for iphone users. My Ring app for my Ring doorbell has had this functionality for a long time now.
To all the Android users out there that may be reading this confused, iPhones do not allow customizing the push notification sounds for third party apps like Android phones do. The third party app developer needs to include any custom push notification sounds in the app itself. Othewise, the iphone will use a generic "tri-tone" sound for all third party apps that don't include their own sounds.
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jkorsen
3 Messages
I wholeheartedly agree. Please Simplisafe add this simple feature of being able to control the notification tone and volume for the iPhone. This is a must. So many notifications get missed due to this. All your competitors have long ago provided this feature for the iPhone.
4
asparisi
12 Messages
I installed Simplisafe last week , and this was my very first problem with Simplisafe. And it took the entire week to even find this forum. I'm having second thoughts about the whole security monitoring thing if they can't even get "sounds" right after years of feedback
2
0
rstironelandscape13
1 Message
I have been trying to change this app tone and reading many posts. Finally came across your post and it is frustrating that I can’t make another more identifiable sound. Come on SimpliSafe do better for your customers
0
0
asparisi
12 Messages
There needs to be an App update to allow users to change notification sounds
5
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rtnorman
2 Messages
Please update app to have different notification sounds. I have had camera movement every night for the past few nights with people looking in my cars. I don’t just need a little beep. I need a loud notification.
0
PAS
2 Messages
Why the heck does the mail man at the front door make the same chime as someone breaking in? This is TERRIBLE design. Separate the notifications doorbell sensor needs to have its own sound. If the system is disarmed still another set of sounds should be active.
0
daiffrig13
7 Messages
@emily_s
Its been 5 months since you stated that you would find an answer. I think we would all appreciate an update, even if you made no progress. So that we can then take our thoughts to the reviews section instead. Thanks
1
davidfantauzzo
6 Messages
I also can't believe I can't assign a specific sound of this system. I should be able to assign a different sound to each of my devices if I want to.
0
fellowshipdsm
5 Messages
This is such an essential feature that needs to be worked on as quick as possible!
0
tcoomes18
2 Messages
I completely agree 💯 !! The notifications are way too quiet. Almost like a whisper at a concert. It is just lazy and unethical that SimpliSafe refuses to change the app to allow their clients to have the ability to change the notification settings. This is a major failure!
0
Gwiz
1 Message
Come on SimpliSafe- it’s been 2 years since this was posted. You really need to do this.
1
JoeRollerfan
26 Messages
On Android I can set a custom notification sound for all SimpliSafe "alarms", but I want to set different sounds for different types of alerts. For instance, I want one sound for camera alerts, another for entry sensors, and another for siren activation. If these were separate notification categories instead of being lumped together in a single "alarm" category, then Android would let me set different notification sounds for each category.
2
0
drss
11 Messages
Sal is correct... new iOS now allows changing the default sound for SS alerts (in particular Outdoor Camera motion triggered).
Until SS or Apple or both may add specific "volume" levels for specific alert set ups, again, I keep my global "Ringtone and Alert volume" at a very high level.
I also found a unique louder longer tone option in the Classic grouping called "Anticipate". It is a bit more obnoxious and should get your attention at night/bedside or other times to then react to.
Hope this may help some of you all
0
daniel75555
2 Messages
Does anyone know if this can be done?
2
mhangell
2 Messages
It's imperative that SimpliSafe makes custom notifications a feature. Right now, the time is not distinctive or sharp enough. Too easy to miss. It's very frustrating.
1