88 Messages
Custom App Notification Tones
I recently purchased a new SimpliSafe system (first-time customer), and I must say that I'm very disappointed that the iPhone app does not include any loud and distinguishable sounds for the push notification alerts. The app just uses the generic iPhone "tri-tone" sound for all push notifications. This sound is too short and too quiet to alert someone in a louder environment or to wake someone at night. For a security product whose primary purpose is to alert the user of threats to persons or property, this is a major letdown. Please, I implore you SimpliSafe, please add some loud and distinguishable push notification sounds for iphone users. My Ring app for my Ring doorbell has had this functionality for a long time now.
To all the Android users out there that may be reading this confused, iPhones do not allow customizing the push notification sounds for third party apps like Android phones do. The third party app developer needs to include any custom push notification sounds in the app itself. Othewise, the iphone will use a generic "tri-tone" sound for all third party apps that don't include their own sounds.
cristencairl
1 Message
2 years ago
I agree 100%. This is so silly that this doesn't exist yet
1
rathbunshop
4 Messages
2 years ago
Hi @rathbunshop,
The iPhone version of the SimpliSafe app does not support the ability to set a custom notification sound. The Android version of the app does, but that is because it's a feature of the operating system.
(edited)
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Jelelg
1 Message
1 year ago
I’m very disappointed I can’t customize notification sounds with the SimpliSafe app. I really need my cameras to wake me up if someone triggers a camera. The default sound may not wake me up and it is important when dealing with resourceful teens.
0
amajor
3 Messages
1 year ago
YES!!!! Having same issue. I need distinguishable sounds for the simplisafe app! And it's on simplisafe to do that. Apple leaves the customization option to the app developer.
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Boring_Joe
88 Messages
1 year ago
To everyone reading and posting here, if you would like this feature implemented, please don’t forget to upvote this idea by tapping/clicking the green arrow below my original post. I’m guessing that the ideas with the most upvotes get priority for implementation.
0
dmk
2 Messages
11 months ago
Oh, it gets worse! After updating to iOS 17, SS changed the default (and only) alert tone to a very quiet little anemic "blip" sound. It "Simpli" cannot be heard above any background noise, and certainly will not wake me up at night if something triggers an outdoor camera. I can set up text alerts with a unique tone for alarm/general/warnings in the meantime, but not for the cameras.
SS - At least restore the prior default tone for the iPhone so I have a chance at knowing if someone is in my driveway or back yard at night. Then maybe we can talk about notification scheduling that is present on even the simplest of competitor systems.
5
lisamariedavis2020
2 Messages
11 months ago
I had a text chain with support last night as well. With the new updates on iPhone, now the default camera notification is a simple quiet little bubble pop. It is about half the volume of other sounds rendering the outside cameras useless in terms of any pre-notice. This is entirely unacceptable from a security system. I have several other security devices at other locations and they are a unique sound and much louder than other simple bell type notifications. Specifically, Eufy and Reolink will both wake me from a sound sleep when they have motion with the exterior cameras. The Simplisafe, which is at my personal residence, is virtually useless unless the alarm has been triggered with a forced entry. A little bit late to the game. Simplisafe- please, support your community investors, put some resources towards app development, add a unique tone for camera notifications so I can jump out of bed, turn some lights on and hopefully create enough awareness that would-be intruders move on. Isn't that a primary benefit of a security system? Thank you for listening and taking action Simplisafe Team, as a community we all appreciate it!
2
markbursik
1 Message
11 months ago
I've been banging my head on this trying to figure out how to change this almost silent alert, looks like we are just stuck with it. Certainly doesn't wake me up when my outdoor camera goes off, what's the point of having it?
0
kayla92elizabeth
2 Messages
11 months ago
I have a Google pixel phone and the since the simplisafe app does not come with it's own notification sounds, I have to choose one that came with my phone. None of the notification sounds on the Google pixel sound are loud enough to make me think someone is breaking into my place.
Come on simplisafe! Give us a real notification sound that alerts us of an intruder!
0
0
smichelem
1 Message
11 months ago
How can we customize the alert / notifications on our app for the cameras? On iOS, the notifications sound like all other iOS notifications… it’s important to get a unique sound to alert the user to camera activity.
0
LeClere2024
1 Message
10 months ago
Has this been updated for iPhone users? Trying to decide if I stick with and expand my Ring security or switch to SimpliSafe. If I’m unable to change the notification sound, I will not be able to switch to SimpliSafe. I was ready to purchase the entire outdoor system until I realized this. There is not much peace of mind when you can’t hear the notification.
3
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roksolidvideo1
5 Messages
10 months ago
Can someone tell me why SimpliSafe mobile app doesn’t let you set a custom notification alert? After several very unsympathetic calls to Customer Service it turns out it’s a known issue!! The cheapest of apps let you set an alert tone, and the tech department at SimpliSafe can’t come up with a fix?
After switching away from my RING system, hundreds of dollars later I couldn’t be more disappointed, and will never recommend SimpliSafe to anyone I know.! I never know whether I’m getting an email, or if someone is on my porch…beyond frustrating!
3
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drss
5 Messages
10 months ago
I just discovered all of your comments here yesterday and have the same interest. Emily says they are looking at it, good. Emily please provide a direct communication to all customers when it is released. A few comments of my own. I have an iPhone and have both push notifications and text notifications set up. Regarding my outdoor cameras… a motion alert gives me both a push notification and a text notification almost simultaneously.
The push notification results in iPhone’s “Rebound” tone sound which yes, on its own is mild to say the least
The text notification results in iPhone’s “Tri-Tone” sound which is a bit better but maybe not what users want.
It of course would be important that the tone be selectable to individual preference and if possible, its volume to be specifically adjusted for Simplisafe alerts vs iPhone globally.
Until SS gets this fixed, you can set your global iPhone ringer volume to a higher level to improve what we have to work with for now. Regards All (Systems Analyst – Dee)
3
dmk
2 Messages
9 months ago
Hold on folks, change might be a-comin'!
https://www.macworld.com/article/2156872/ios-17-2-change-default-alert-notification-sound-tri-tone-rebound.html
1
flatpickit
2 Messages
8 months ago
Agree 100%. I’m an IOS user and I just bought two outdoor smart cameras to upgrade my system. I really need a custom sound for camera notifications to make sure I notice them and don’t overlook them. Please build this into the app, allow this, whatever might be needed to achieve this.
1
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