removing credit card

Is this the year 2000?  Because I thought it was 2022?  Fix your website to allow full control of payment methods.  I work nights, so this is not convenient.

Shouldn't have to call for this. It's an inconvenience. Most all apps and services allow you to remove a cc from your payment methods easily in-app. Why would SS even want to have call center reps deal with such minute things that should be handled on the user end in the app? Sheeesh!

This is absurd. You need to fix this. 

Imagine... a security company that is unable to deleted credit card information. Ridiculous!

Agree.  SimpliSafe you need to fix this.  I don’t have a security word since I use the self monitoring app.  How am I supposed to call and give my word?   Why is it that I can add card and not delete card? Should be a  Pretty simple thing to do within the app.  Fix this problem.  Obviously you don’t listen to or care about your customers.   This has been an issue with your clients for years now and nothing has been done about it.   Maybe we need to take to Twitter and spread the word how you as a company are exactly the same as every other major company when it comes to customer service.  YOU HAVE NONE!   this shouldn’t even be an issue.  

I updated payment information on the app by adding two new cards to my account. It wasn't easy to find, but I did it. I wanted to delete my previous card and like everyone else, I couldn't.

I found this thread and called support mid-afternoon on a Sunday to delete a credit card. I did not have to wait, my call was answered quickly. I was on the phone for 10 minutes of back and forth, put on-hold a couple of times, asked to give my personal information (last 4 of SSN, last 4 of credit card, credit card security code...over the phone) in ADDITION TO already providing my safeword. I was finally told there is a 3rd party billing company that won't allow your customer support team to delete my card from my account.

I read the message from davey_d to the phone support person, then was put on hold for another 7 minutes, only to get a slightly different reason, that they were "in the process of updating...blah, blah, blah...and couldn't delete my card at this time. Total phone time 19 minutes.

So no, it's NOT a "simple task that shouldn't need more than just a couple of minutes once we get that verification".

This has gone from a bad customer experience to one of the worst billing customer experiences.

As noted clearly by many others, it shouldn't be this hard.  Simplisafe required me to divulge personal security information to someone I don't know in an environment that does not sound very secure.

On the phone with SimpliSafe. Not only can I not remove an old card, they apparently cannot either!

I was instructed to try again later but the agent is unable to tell me how.

Good grief...

I spent 36 minutes on the phone with no resolution. Please fix this!!

I recently had fraudulent charges occur on the same card that I have stored on the simplisafe site, so had it replaced.  In process of removing ALL cards from any sites that they are stored (except ones that require a card for monthly payments, like simplisafe). Obviously, I recommend this to all.  All the other sites allow the card to be removed on the website, so simplisafe needs to change their billing service company.  Haven't called yet, but from the messages above, assuming it won't be easy.... Will follow up on that.

they won't delete it even if you call and you can't speak to a supervisor.  The only way to get your credit card out of their system is to delete and cancel your account.  Horrible customer service.  They don't even have to decency to let you speak to a supervisor.  They also have a bug in their system that lets criminals sit 100 yards away from your house and record your passcode enabling them to break into your system.  WORST COMPANY!  30 minutes on the phone and finally got the girl to stop repeating herself and send me to an escalation specialist.  Still no resolution

My old card was hacked, cancelled and reissued. I was able to add the new card effortlessly BUT not able to cancel the defunct card on the App. Good luck if SimpliSafe tries to charge the old card!!!! Terrible way to do business!

So, I also discovered that Simplisafe doesn’t allow you to delete a credit card.  My card got hacked.  I added a temporary card to get the Simplisafe monthly charge to process.  I’ve now added my replacement card.  I now have 3 credit cards tied to this account.  That was not the outcome I was looking for.  Sounds strangely familar to the tactics that Dish Network and other providers used in the past that would prevent you from cancelling the service online.  Please fix your site.  It I can add a card, then deleting unneeded cards is not a security issue.  I’ve already authenticated thru the app. 

Glad to see these comments.  I tried to remove my numbers from the app and then from the web.  I will now use a virtual Citibank card number that expires every 3 months.  Let's see how much fun they have with that.  Smh