3 Messages
Simplisafe Doorbell Camera - Yellow light on & off but not connecting or working
I am writing this after trying to get ~6 Simplisafe doorbell cameras to work.
For each one, it works out of the box when plugged into the USB. I set it up on my phone and connect to my wifi. When I plug it onto the base on the wall by the front door, the doorbell stops working and I simply get the yellow light cycling on and off (not flashing but on for a few seconds, off for 10 secs). And it does this indefinitely. If I take off the doorbell camera and plug back into the USB, nothing happens. Reset does nothing. It's almost like it's dead. So strange.
I have had an electrician check the install and sufficient voltage to the doorbell, which rings when I first put the doorbell on. I have even bought and had an electrician install a new transformer. Everything on the power side checks out.
I can't fathom what the issue is.
For each one, it works out of the box when plugged into the USB. I set it up on my phone and connect to my wifi. When I plug it onto the base on the wall by the front door, the doorbell stops working and I simply get the yellow light cycling on and off (not flashing but on for a few seconds, off for 10 secs). And it does this indefinitely. If I take off the doorbell camera and plug back into the USB, nothing happens. Reset does nothing. It's almost like it's dead. So strange.
I have had an electrician check the install and sufficient voltage to the doorbell, which rings when I first put the doorbell on. I have even bought and had an electrician install a new transformer. Everything on the power side checks out.
I can't fathom what the issue is.
davey_d
Former Community Admin
•
5.7K Messages
Hi clarisseandadam,
The yellow light can mean a few things, but if it's popping up as soon as you plug the unit in, that's the indicator that the unit is booting up. So it sounds like it's getting stuck in a boot loop - which can indeed be caused by a power issue. Could it be possible that you screwed the mounting bracket in a bit too tight, warping the frame? That might change the angles a bit and prevent the contacts in the back from sufficiently touching.
And did you say that you have six of these to install? Are they all on the same property? And are they all installed at the same time? I would suggest swapping out this problematic one with one that hasn't been installed yet - just in case the boot loop is a firmware issue. We can then get a replacement for any unit that doesn't work.
But I do see in your account that you've already been referred to our high-level Support team. Hopefully we can get this figured out soon.
(edited)
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Will1874
2 Messages
I'm having the exact same issue. Stuck in a continuous loop of yellow light on for 8 seconds, then off for 25-30 seconds, then back on for 8 seconds...never ending.
this is the second unit that's been shipped to me with the exact same result.
any resolution to this issue??
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FeliRod
5 Messages
I’ve tried to install a camera doorbell three times already. I have a 16 V transformer and a mechanical chime. The odd thing is that I get a green light for about seven seconds every 30 seconds.
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FeliRod
5 Messages
Did you get this fixed? How?
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richard4e39a2
1 Message
I'm having this exact same issue right now. Honestly, I'm about out of patience for the whole SImplisafe setup.
Ready to trash it and start again.
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martinsmyth
1 Message
I have a Video Doorbell Pro that was installed and working for well over a year. Now I am experiencing the same issue. Was there a firmware update that some changed the stability?
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bdeesrn
1 Message
My camera has been setup for nearly 3 years and now I am getting the same as all of you. I have never had a mechanical doorbell installed so I have no need for a chime connector. I have a transformer plugged directly into an electrical outlet which provides 24 volts wired directly to the base plate. As one poster stated I can plug the camera in via usb and it boots perfectly normal. Yet plugged into the base plate i get the yellow loop. Can anyone help? Again I do not have and have never had doorbell wiring, and it worked fine for the past 3 years.
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madmattz
4 Messages
Same as above. The doorbell camera has been fine for years but now will be offline when connected to the doorbell wiring. I show enough voltage at the mounting plate (19 VAC) and 18VAC at the transformer when the doorbell is on the mounting plate and powered. It will connect fine when connected via the micro USB connection at the same location outside.
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bell_9586
2 Messages
I am having the same issue. Until around 20 days ago it was fine and the wiring was fine without a chime connector. I put a new transformer on as well but no luck. Just constant yellow light loop.
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madmattz
4 Messages
I managed to fix mine. There is a small battery inside the doorbell. I had actually ordered a new doorbell ($170 !, but luckily was able to cancel it) because I assumed it was defective. I decided to open up the one I had, very easy, and came upon the small battery inside. It was def shot, it was puffy and dead. I figured WTH, and ordered one online ($14 on Amazon) and replaced it. Doorbell works mounted to the wall wiring as it had all the previous years until recently. So $14 was a much better option than a new doorbell (which would have worked because it would have had a new working battery in it). Now it boots up normally, connects to WiFi and rings the mechanical door bell as before. Now, the one issue I ran into was of course the battery that I got was actually wired with the positive and negative reversed and the white plug only goes in one way on the board on the doorbell, so I just cut it and flipped it so it would be correct. Not sure if it was a fluke or just that seller's item on Amazon. They batteries are available from various sites.
https://www.amazon.com/Liter-energybattery-Rechargeable-602535-Connector/dp/B09FSVSBG5
Hope this helps.
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