1 Message
Cameras off-line for no reason
Why do cameras go off-line? I had a power failure and now the cameras are offline. The base station appears to be healthy and is connected. Battery kicked in before, but it's back to house current now.
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davey_d
Former Community Admin
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5.7K Messages
First, we want to clarify that the cameras connect to our website directly through your home's WiFi - they do not link to the Base Station at all. So if there's an issue with camera connectivity, the Base Station is a bit of a red herring.
But if your WiFi ever went down, the cameras should already be automatically reconnecting on their own. You can maybe try unplugging each camera for a minute or so, and bring them closer to your WiFi router temporarily so that there's less chance of environmental interference getting in the way.
- Johnny M.
SimpliSafe Home Security
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mBrane
8 Messages
I have the same issue. It's *always* caused when I unplug my wireless access point (usually to cut my Kids off the Internet!). When I plug it back in the next morning, all cameras (even my doorbell) fail to reconnect. This is sorta sucky, especially if wireless went down due to power outage while I was far away on vacation!
Yes, I have a UPS on my wireless access point, but that won't last forever and SimpliSafe needs to be a whole lot more bulletproof than this!
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mhowardthomas
1 Message
Mine constantly goes offline for no reason at all. Every time I check the camera it’s offline and requires reconnection
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gmrsinc
4 Messages
SimpliSafe Camera Model SSCM2 System 5 cameras.
Found 1 unit flashing white, saying ready for setup.
Remainder of cameras all working fine.
Phone app shows that camera disconnected.
Needed to remove camera in app and re-add to system.
Camera operates fine after setup for about 5 minutes and again goes to flashing white saying ready for setup.
Unplugged unit overnite.
Again 5 minutes and flashing white.
After 3rd attempt camera now says: Unable to launch, please call customer support.
That will be my next step.
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