‎mBrane | SimpliSafe Support Home

mBrane

Joined 

February 13th, 2022

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mBrane
replied to a comment on 's post

1 year ago

lately the doorbell cam keeps disconnecting. it's about 10 feet from the router.  i have super fast internet.  other SIMPLISAFE cameras right on the other side of that door from where the doorbell is stay connected!!! NO other SIMPLISAFE device is having these DAILY issues!  we ha

mBrane
liked 's post

2 years ago

My Orbi RBK20 2 node mesh system kept going offline, and at first, I blamed Comcast, my ISP. But finally, I accepted the reality that my less than 2-year-old Orbi system had failed.  I set up my old Nighthawk router that wasn't strong enough to send a signal to the doorbell and started searchi

mBrane
followed 's post

2 years ago

I installed the doorbell and got it working. I was in the middle of trying to signup for the service. The doorbell disconnected and will not re-aquire. I deleted the camera from the app and was going to reinstall. The doorbell shows Blue Ring but I can't see it on the phone... it does not detect the

mBrane
replied to a comment on 's post

2 years ago

I installed the doorbell and got it working. I was in the middle of trying to signup for the service. The doorbell disconnected and will not re-aquire. I deleted the camera from the app and was going to reinstall. The doorbell shows Blue Ring but I can't see it on the phone... it does not detect the

@dave_2036​ Yeah, on the back! How handy!

mBrane
replied to a comment on 's post

2 years ago

lately the doorbell cam keeps disconnecting. it's about 10 feet from the router.  i have super fast internet.  other SIMPLISAFE cameras right on the other side of that door from where the doorbell is stay connected!!! NO other SIMPLISAFE device is having these DAILY issues!  we ha

@toastie​ Did you adjust the actual coverage area (ie. motion sensitive zone) of the camera, to exclude the flag?

mBrane
followed 's post

2 years ago

lately the doorbell cam keeps disconnecting. it's about 10 feet from the router.  i have super fast internet.  other SIMPLISAFE cameras right on the other side of that door from where the doorbell is stay connected!!! NO other SIMPLISAFE device is having these DAILY issues!  we ha

mBrane
replied to a comment on 's post

2 years ago

lately the doorbell cam keeps disconnecting. it's about 10 feet from the router.  i have super fast internet.  other SIMPLISAFE cameras right on the other side of that door from where the doorbell is stay connected!!! NO other SIMPLISAFE device is having these DAILY issues!  we ha

Don't be so hasty. The doorbell only runs on 2.4 GHz.  Have you run something like Acrylic WiFi to check for co-channel interference?  In other words, is a neighbor's router stomping on your channel?

mBrane
followed 's post

3 years ago

Why do cameras go off-line? I had a power failure and now the cameras are offline. The base station appears to be healthy and is connected. Battery kicked in before, but it's back to house current now.

mBrane
commented on 's post

3 years ago

Why do cameras go off-line? I had a power failure and now the cameras are offline. The base station appears to be healthy and is connected. Battery kicked in before, but it's back to house current now.

I have the same issue. It's *always* caused when I unplug my wireless access point (usually to cut my Kids off the Internet!).  When I plug it back in the next morning, all cameras (even my doorbell) fail to reconnect.  This is sorta sucky

mBrane
joined community.

February 13, 2022