2 Messages
Battery Charging with Power Cable
I have been sent several replacement cameras and batteries because my battery will not stay charged even though it is connected to Simplisafe's power cable and charger. I have never gotten any push back from Simplisafe when asking for a replacement but no replacement has fixed the problem.
Are there other users that have or have had this problem? If so, was it resolved and how?
emily_s
Community Admin
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3.4K Messages
Hi @dankelly736,
When you plug the charging cable into your Outdoor Camera, do you see any indication in the mobile app that the camera is charging? In the Cameras page of the app, there should be a lightning bolt next to the battery to indicate that it's charging. If replacing the camera has not helped, a replacement power cable may be the solution.
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pwg112
1 Message
Yes, my SimpliSafe batteries will not hold a charge either. They replaced all of them previously, but I’m having the same issue which is once they get low and I try to charge them they don’t hold a charge.
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twbj82
1 Message
I have the original outdoor battery plus I bought a new one. My app says the battery is low and will not power the camera. I charge the batteries until all 3 lights are on. I put the battery in and informed battery is low and needs to be charged. I am frustrated with this.
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chipperledbetter
3 Messages
My cameras did the same thing until one day i removed the camera because it suddenly showed offline. The power cable melted the camera port. The camera is now unusable. Remove these cables if you have one installed. Or else you may find your home in ashes. Why Simplisafe hasn't recalled these cables i am clueless.
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dtstefano
2 Messages
Ive had all 5 of my cameras that had to be replaced with new cables. In fact, I just put a new cable on another one and it is still not charging!!
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bedrockslawncare
1 Message
SimpliSafe stepped up and made things right. They called me to discuss the issues. Then they sent me a replacement camera as well as the cable. So far no repeat issues. I did return the burned up cable and camara so they could investigate the issue. Had it not been for other reported cases, I would have just assumed this was an isolated case. But it definitely appears the cable may be the issue. If I start noticing the new cable or my other cable starting to have the same issues, I will just go wireless until its resolved. Certainly dont want to damage another camera or worse. Hopefully their team will get into it further and find a resolution. Certainly should start with the cables.
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dabrandt22
2 Messages
Same issue with my outdoor camera. Will not charge. I told Customer Service that the USB cable plug-in to the camera shows signs of excessive heat but CS decided to send replacement battery as first step. This has not resolved the "no-charging" issue. Next step should be replacement camera, cable, and power supply from what I'm gathering on this thread?
(edited)
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ronkits59
1 Message
Same here mine does not keep my camera charged either spoke with customer support today and they told me I still have to take the battery out and charge it every 3 months 🙄 so what’s the point of buying this if I still have to climb a ladder to get the battery out I thought that would solve this problem. Their next suggestion was to buy an extra battery to keep charged. The solar panel o jave keeps my other camera charged so I am not sure this support person knew what they were talking about
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edoerle55
2 Messages
Same problem here. I was looking for a fix.
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Oteb8178
1 Message
My battery only stays charged about 4 to 5 days.
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astellers05
1 Message
I have the solar panel but then had to switch to the actual cord. It is plugged into an actual outlet now and it won't charge. I am losing my patience with this camera.
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dbntn
10 Messages
There is diffently a issus with the power cords and the charging bricks or as I call the wall charger a charger!
when I plug my outside camera with the battery inserted in it to my laptop with the little disgusting 6 and 3/4 in. charger cord or USB cord or what ever you call it my camera lightening bolt shows the battery is at 100 % fully charged!
when I use a wall charger from simpli safe and one of the cord 25 footers or even a 16 foot cord my outside camera battery show 69% to 57 % charged? I have used 3 maybe 4 differnt chargers and cables I have that were sent from SS with other past orders!
I am a DIY red neck fixer upper after Im done fooling with all the so called Qualified Technicians every place uses to tell you how to fix something and they can't turn on a light switch! Thats right !
obvisiouly there is a problem with SS chargers and or charging cords ( cables) !
I am taking the advice from
dankelly736 and order the cords and charger from Amazon says fixed the problem I have checked every possible cords with three different ones Ive received fro SS over the yeaars. The battery is powering the camera without any power charger connected. My 120 out lets are fully functional I've had a qualified tech check it three ways ! (ME) If that works I'd suggest SS hire dankelly736! It appears to me SS is wasting money sending out cables chargers and batteries to replace the ones people are have issues with when SS should sit down and work out the problems ! Wake up SS you aren't fixing the problem You are hoping they just go away! o by the way the cables I have tried work with my other SS equipment and so does the wall sharger or power brick! Hello Amazon! If the Amazon product fix my problem I'll send the bill to SS! and a wonderul day to you all!
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debzpoet
2 Messages
We had the same issue. We had to keep changing the battery for one of our outside cameras.
For one of the cameras, the battery remained charged with the outside power cord coming inside the house. It shows black meaning its working with the power cord.
The other outside camera, however; would not cooperate. We had to keep changing the battery. This particular battery never turned black as the other camera did, but finally after several months with this problem, we called SimpliSafe again.
This time SimpliSafe had us remove the camera showing the battery blue to see if it would change to black when swapped out with the camera battery showing black. It did not. We replaced the camera back showing the battery as black. It went to blue at first. SimpliSafe check their system, and then it went back to black.
We placed the camera showing the battery as blue back to it's place. Not sure if this made the difference or not or if this was the problem, but it was difficult getting that outside connection to the camera plugged back in for some reason. Finally, we got it plugged in and what do you know, the battery finally turned black! Check to make sure the outside connection is "completely" plugged in the camera properly. Hope it works for you.
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debzpoet
2 Messages
We had the same issue. We had to keep changing the battery out for one of our outside cameras because it would not hold a charge even with the power cable cord. It did however, work for the other outside camera. The battery remained charged with the power cable cord with the battery showing black instead of blue indicating the power cord worked with it.
We called SimpliSafe. They had us remove the outside camera showing the blue battery to see if it would change to black when swapped out with the other outside camera showing a black battery. It did not change. We replaced the cameras back to their original places. The camera that showed the battery as black at first turned to blue. SimpliSafe check their system, and then it went back to black.
When we replaced the other camera showing the battery as blue back to it's place, it was difficult getting the power cable cord connection to the camera plugged back in for some reason. Finally, we got it plugged in and what do you know, the battery finally turned black! It is now working with the power cable cord. Check to make sure the outside connection is "completely flushed" when plugging it into the camera properly. That could be the problem. Hope it works out for you.
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