‎How to set up my spouse on the same account | SimpliSafe Support Home
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skrowe88

2 Messages

How to set up my spouse on the same account

Hopefully this isn't a dumb question, but I want my husband to have the same app access/capabilities that I have. He's downloaded the app but it doesn't give him the option to connect to an existing system? Is there a way he can connect to our existing account/base system?

Thank you!

As of July 2024, Multi-User Accounts is still in development. Learn more about the status of the request here.

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ws729

434 Messages

The only was to accomplish this is to login with identical email and password as your account.

The problem arises when you want a user to have slightly different capabilities than the account owner. That is not currently (has been requested for many YEARS) available.

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skrowe88

2 Messages

That's a shame! They should set that up soon!

Thank you for the information!

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michaelchalfie

1 Message

I just realized that having two separate log ins is not an option. Planning to cancel our service and find a company that respects that I am my own person, not my husband. It shouldn't be that hard to allow two people to access the same account without one pretending to be the other.

davey_d

Former Community Admin

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5.7K Messages

@michaelchalfie​ we fully understand, and Multi-User Accounts is actually our most popular user request of all time. We know how important it is to our users and we want to get it right - not only to be feature-rich but also super secure. It's currently in development, and we'll keep you updated in the thread when there's more news.

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captain11

6.6K Messages

@skrowe88. no need to panic. My wife and I both have the Android app on our phones and it works quite well. We both have different applock codes so we remember ours and to get into the app is easy.  (Fingerprint would be easier SS).

As far as the two apps, yes same email and password but that's stored, so no issue there either.

On the account itself we use the form

John & Mary Doe

Primary phone my cell number
Secondary my wife's cell number

Done.

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wesleygrigsby

2 Messages

Gee, requests for this go back 7 years, and SimpliSafe says that it is "in development".  I doubt it...I owned a software company.  When one is committed to a defined task, it typically can be accomplished quite quickly.  I saw the note 2 years ago that SimpliSafe was "working on it" with plans to launch in the Spring.  It appears to me that SimpliSafe does not prioritize their users, and that their financial considerations are outweighing user needs.

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olliezad

1 Message

This is extremely deficient.  Especially when multi-factor Auth becomes involved.  Also, in an ideal world the primary should be able to control level of access of secondary or subsequent users.  Both to accurately track activity and to prevent corruption of login credentials. Even simplisafe's own online support is challenged by understanding MFA when two primary phone #s are involved.  This aspect of UX is horrid.

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davey_d

Former Community Admin

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5.7K Messages

@olliezad​ this thread was created before MFA was implemented. But you might be interested in this thread, where other Community members are also asking for Multi-User Logins.

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jsecor

1 Message

@olliezad​ well Liftmaster garage door openers have this figured out so just ask them! My garage security is safely shared but my house is not? Something wrong with this picture.

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lacymarke

1 Message

This is not clear to me, and I don't know if anything has changed since these posts.

I want my wife to get the same alerts I do, to have the same ability to arm/disarm that I do, at the same time that I do, using the app. Is this not possible? As a new user, I'd hate to have to cancel my account and return my newly-purchased and installed equipment, but if the system is only designed for a single user, that won't meet our needs.

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emily_s

Community Admin

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3.4K Messages

@lacymarke​ Your wife can access your SimpliSafe account by using your login credentials on her own mobile device. From there she can set up system push notifications on her phone and will have all the same abilities as you.

After your wife logs in to your account, I would then recommend enabling Multi-Factor Authentication on your account and registering her phone number. This way whenever she tries to log in, a confirmation code will be sent to her phone instead of yours. We list out the steps to enable Multi-Factor Authentication in this Help Center article.

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devinotway

1 Message

This is an awful solution. Please prioritize adding members that have their own login. 

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dpueblas1996

1 Message

I do not see a resolution to this, has it been added?

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emily_s

Community Admin

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3.4K Messages

@dpueblas1996​ At this time the SimpliSafe mobile app is only capable of single-user login. However, our devs have been working on a multi-user login feature so multiple accounts can access a SimpliSafe system.

Work on this feature is nearing completion, and we expect to launch it this spring. Once it's ready to roll out, we will provide an update over in this thread. 

(edited)

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ZG21

1 Message

This is the most obnoxious feature of this service. It makes 0% sense not to give both homeowners access to their own security system. I have complained about this so many time and Simpli Safe does not care. It makes absolutely no sense. 

It is DANGEROUS.

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calewjohnson

1 Message

Any update to this? I’m not sure how every other alarm company has this option and SimpliSafe doesn’t?

thanks. 

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tadf5df85

1 Message

New user here and I agree that it is extremely inconvenient that my spouse cannot his own login credentials and be able to monitor the system on his own in the event I am not near my phone. What is the status of developing the capabilities to allow both of us to have our own app and monitoring capabilities?

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captain11

6.6K Messages

@tadf5df85 We will all wait for SS to respond, but wanted to ask why there are issues currently with both you and your husband on the account with just your log in? My wife and I have been on my account for years and it has worked out fine.

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odashelo

1 Message

SimplSafe, you need to figure this out. It is absurd that we cannot have multiple users and that I have to text my wife the code if she wants to login.

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wesleygrigsby

2 Messages

Gee, requests for this go back at least 7 years, and SimpliSafe says that it is "in development".  I doubt it...I owned a software company.  When one is committed to a defined task, it typically can be accomplished quite quickly.  I saw the note 2 years ago that SimpliSafe was "working on it" with plans to launch in the Spring.  It appears to me that SimpliSafe does not prioritize their users, and that their financial considerations are outweighing user needs.

(edited)

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captain11

6.6K Messages

@wesleygrigsby​ This was implemented several months ago, if I understand your post correctly. This is an old thread and the announcement is buried in the community. If you have the phone app, you can go there and send a request to your spouse to have them join your account. Multiple logins is now an available feature.

My friend's wife was the sole "owner" and a call to support from her added her husband, she as co member and they were good to go.

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