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How to update your payment method

Learn how to update your payment and account information from the SimpliSafe® App or Online Account

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How do I Change my Monitoring Plan?

Upgrade your plan at any time within the SimpliSafe® App or Online Account

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Monitoring Plans and Features

Choose your plan and get 24/7 professional monitoring services for peace of mind

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Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
How can I see my Payment and Billing History?
What is the Difference Between Home Mode and Away Mode?
How do I Activate Monitoring?
Updating Your Primary and Secondary Monitoring Contacts
When is my bill due, and can I change the due date?
App Error: Your connection is not private
2-Step Verification for SimpliSafe® Accounts
App Error: Internet Not Found
Biometric Authentication for SimpliSafe® Accounts
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
How to Improve Upload Speed?
How Does the Entry Sensor Respond During an Alarm
What if Someone is Forcing me to put in my PIN on the PIN Pad?
Testing the Smoke Detector
What does the signal strength next to my camera in the app indicate?
What Does "Invalid Base Station Serial" Mean?
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
Outdoor Security Camera Series 2 Flashing Yellow During Setup
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
Testing the Motion Sensor Gen 1
How To Replace Panic Button Battery
Entry Sensor Alert Voice Prompt
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
Outdoor Camera Mount Feels Loose or Not Sturdy
SimpliSafe® Excess Payback
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
How many devices can I connect to the Base Station?
How do I reset or change my password for my SimpliSafe® account?
What are the Wi-Fi upload speed requirements?
How To Replace Smoke Detector Battery
Key Fob Not Responding To Button Presses
My Entry Sensor Will Not Pair to My System
Video Doorbell Pro LED System Status Light Colour's During Setup
Maximising Battery Life of the Wireless Outdoor Security Camera
Motion Sensor Gen 1 Offline
How to Find the Serial Number for Your SimpliSafe® Device or Camera
Where can I purchase additional yard signs, sensors, and other accessories?