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How to update your payment method

Learn how to update your payment and account information from the SimpliSafe® App or Online Account

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How do I Change my Monitoring Plan?

Upgrade your plan at any time within the SimpliSafe® App or Online Account

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Monitoring Plans and Features

Choose your plan and get 24/7 professional monitoring services for peace of mind

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Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
How do I Activate Monitoring?
Updating Your Primary and Secondary Monitoring Contacts
When is my bill due, and can I change the due date?
Testing the Motion Sensor Gen 1
Outdoor Security Camera Series 2 Flashing Yellow During Setup
SimpliSafe® Excess Payback
My privacy shutter isn’t responding correctly.
App Error: Internet Not Found
App Error: Your connection is not private
Why Can't I See All of My System Locations in the Mobile App?
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Panic Button Not Responding
How many devices can I connect to the Base Station?
Video Doorbell Pro Motion Detection
How to Reset Your Smart Alarm Wireless Indoor Security Camera
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
Entry Sensor Alert Voice Prompt
How to Rename a SimpliSafe® Sensor
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
Maximise the Battery Life of your Smart Alarm Wireless Indoor Security Camera
How Does the Entry Sensor Respond During an Alarm
What is Practice Mode?
Maximising Battery Life of the Wireless Outdoor Security Camera
Glassbreak Sensor Offline
How do I reset or change my password for my SimpliSafe® account?
Motion Sensor Gen 2 Not Detecting Motion
How to Recharge the Battery in the Smart Alarm Wireless Indoor Security Camera
Outdoor Camera Mount Feels Loose or Not Sturdy
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
What Is The Red Button On The Top Of The Keypad?
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
Testing the Smoke Detector
My Doorbell Won't Ring
Motion Sensor Gen 1 Offline
How do I track my order?
How to Replace Motion Sensor Gen 2 Battery