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How to update your payment method

Learn how to update your payment and account information from the SimpliSafe® App or Online Account

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How do I Change my Monitoring Plan?

Upgrade your plan at any time within the SimpliSafe® App or Online Account

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Monitoring Plans and Features

Choose your plan and get 24/7 professional monitoring services for peace of mind

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Featured Articles

How To Find or Change Your Safe Word
How to Set Up Arming Reminders
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
How do I Activate Monitoring?
Updating Your Emergency Monitoring Contacts
When is my bill due, and can I change the due date?
SimpliSafe® Excess Payback
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
How to Improve Upload Speed?
Outdoor Security Camera Series 2 Flashing Yellow During Setup
Multi-Factor Authentication (MFA) for SimpliSafe® Accounts
What Does "Invalid Base Station Serial" Mean?
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
How many devices can I connect to the Base Station?
Testing the Motion Sensor Gen 1
App Error: Internet Not Found
What are the Wi-Fi upload speed requirements?
Maximise the Battery Life of your Smart Alarm Wireless Indoor Security Camera
How To Set Up or Delete A Custom PIN
What if Someone is Forcing me to put in my PIN on the PIN Pad?
Biometric Authentication for SimpliSafe® Accounts
How do I reset or change my password for my SimpliSafe® account?
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
Key Fob Not Responding To Button Presses
How to Replace Motion Sensor Gen 2 Battery
Testing the Smoke Detector
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
How Does the Entry Sensor Respond During an Alarm
2-Step Verification for SimpliSafe® Accounts
Outdoor Camera Permanent Mount Installation Guide
Video Doorbell Pro Motion Detection
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
Video Doorbell Pro Requirements
Why Can't I See All of My System Locations in the Mobile App?
Motion Sensor Gen 2 Not Detecting Motion
How to add the SimpliSafe® widget to your Smart Phone
How do I track my order?