‎Account & Billing | SimpliSafe Support Home
Skip to main content

Popular

How to update your payment method

Learn how to update your payment and account information from the SimpliSafe® App or Online Account

Read More

How do I Change my Monitoring Plan?

Upgrade your plan at any time within the SimpliSafe® App or Online Account

Read More

Monitoring Plans and Features

Choose your plan and get 24/7 professional monitoring services for peace of mind

Read More

Featured Articles

How to Set Up Arming Reminders
How can I see my Payment and Billing History?
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
Outdoor Security Camera Series 2 Flashing Yellow During Setup
SimpliSafe® Excess Payback
Video Doorbell Pro Motion Detection
How to Improve Upload Speed?
How many devices can I connect to the Base Station?
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
Maximise the Battery Life of your Smart Alarm Wireless Indoor Security Camera
What does the signal strength next to my camera in the app indicate?
Outdoor Camera Mount Feels Loose or Not Sturdy
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
What if Someone is Forcing me to put in my PIN on the PIN Pad?
How to add the SimpliSafe® widget to your Smart Phone
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
My Entry Sensor Will Not Pair to My System
How do I reset or change my password for my SimpliSafe® account?
Testing the Smoke Detector
Panic Button Not Responding
How To Replace Panic Button Battery
How to Recharge the Battery in the Smart Alarm Wireless Indoor Security Camera
Using SimpliSafe® With Google Home and Google Assistant
What Is The Red Button On The Top Of The Keypad?
What Does "Invalid Base Station Serial" Mean?
Motion Sensor Gen 2 False Alarms
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
How to Rename a SimpliSafe® Sensor
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
How to Reset Your Smart Alarm Wireless Indoor Security Camera
Why Can't I See All of My System Locations in the Mobile App?
What are the Wi-Fi upload speed requirements?
Testing the Motion Sensor Gen 1
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
Camera Motion Detection by System Arming State