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How to update your payment method

Learn how to update your payment and account information from the SimpliSafe® App or Online Account

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How do I Change my Monitoring Plan?

Upgrade your plan at any time within the SimpliSafe® App or Online Account

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Monitoring Plans and Features

Choose your plan and get 24/7 professional monitoring services for peace of mind

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Featured Articles

How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How to Set Up Arming Reminders
How can I see my Payment and Billing History?
How do I Activate Monitoring?
Updating Your Emergency Monitoring Contacts
When is my bill due, and can I change the due date?
Outdoor Security Camera Series 2 Flashing Yellow During Setup
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
App Error: Your connection is not private
How to activate app control
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
Video Doorbell Pro Motion Detection
App Error: Internet Not Found
2-Step Verification for SimpliSafe® Accounts
SimpliSafe® Excess Payback
Multi-Factor Authentication (MFA) for SimpliSafe® Accounts
How many devices can I connect to the Base Station?
Biometric Authentication for SimpliSafe® Accounts
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
Camera Motion Detection by System Arming State
My privacy shutter isn’t responding correctly.
My Entry Sensor Will Not Pair to My System
What is Practice Mode?
What Does "Invalid Base Station Serial" Mean?
Motion Sensor Gen 1 Offline
How to Download Recordings From Your Camera
SimpliCam Wired Indoor Camera LED Status Light Colours
Glassbreak Sensor Offline
How To Replace Smoke Detector Battery
What are the Wi-Fi upload speed requirements?
What does the signal strength next to my camera in the app indicate?
What Is The Red Button On The Top Of The Keypad?
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
Why Can't I See All of My System Locations in the Mobile App?
How To Change The Entry Sensor's Chime Volume
Dark Mode for the SimpliSafe® Mobile App
Scheduled Arming for Your SimpliSafe® System