System Firmware 2.12 (April 2023)

Will this update address the issue me and others started having after the last update?
I was told it would, but is not listed here?

The issue is that when put in HOME or AWAY the system will go into that mode multiple during the night or day. 
I was told after MANY talks with CS that the issue was known and would be address. 
I'm worried it is not because just last week after over a month+ being told it would be address a person from CS called asking me if they could help me with my issue and started asking me all the same questions I already went threw many times months ago. He seemed to have no record where I was told the issue was known and will be addressed???

I do not need someone to call me and spend 40 minutes reviewing all the steps already done 3-4x in the past several months. I just would like a real response since the response keeps moving.

So "Laying groundwork to support upcoming features" has been listed in every update since the 2.6 update in February of 2022. I've included the text of all of the updates from 2.6 until now (Copied directly from the post announcing the update when it was released) below and literally none of these look like new "features" to me:

Here’s what’s coming in Update 2.6: (February 2022)

- Fixed a very rare issue where locking/unlocking the Smart Lock through the app multiple times can cause the Base Station’s LED indicator to cycle.
- Replaced the Base Station siren sound for both Smoke Detector and Carbon Monoxide Detector alarm to comply with UL985 standard.
- Laying groundwork for upcoming features.

Here’s what’s coming in Update 2.8: (June 2022)

- Optimizations to local communication, especially between Base Station and Keypad
- Fixes for some issues encountered with replacement module install process
- Laying groundwork to support upcoming features
- Fixes an issue with Keypad reboots when Sensors are activated

​Here’s what’s coming in 2.9:​ (September 2022)

​- If a Fire Alarm is already in progress, Intruder Alarms (Entry, Motion, and Glassbreak) will no longer trigger unless it could trigger on its own​ e.g. By default, Motion Sensors will not trigger during an ongoing Fire Alarm unless the system was previously in Away Mode​
- Optimizations for Initial Setup process​
- UK ONLY: Added support for Video Doorbell Bell Box accessory.
- ​Laying the groundwork for upcoming features​

Here’s what’s coming in 2.10: (January 2023)

- Added support for UL985 Standard for Safety Household Fire Warning System Units:
     - Power Outage and Power Restored notifications will now be sent 60 seconds after the actual event
     - The system will now display a "Base Station batteries are not charging" if it detects an issue with either the circuit or the batteries
- Fixed an issue where the Base Station may not properly clear “Device Not Responding” errors after a component has successfully checked in again
- Stability and performance improvements
- Laying groundwork to support upcoming features

Here’s what’s coming in 2.12: (APril 2023)

- Number of warnings that can be displayed in the Keypad Notification increased to 20 items
- “Freeze Sensor” has been renamed to the more accurate “Temperature Sensor”
- Stability and performance enhancements
- Laying groundwork to support upcoming features

So what kind of "features" are we talking about and how much longer, on top of the 16 months we've been waiting, until we see these new features?  Will it be 2023? 2024? Please throw us a bone and don't just leave us hanging for another year or two. This has been and continues to be a ridiculous and insulting way to treat your paying customers.

UPDATE: Got the new April Update and still having the same issue where the system will disarm or arm many times.

*EDIT: to be clear. the system does not auto disarm. What ever mode I'm in it will just re-do that mode several times during the day or night.

I just did latest frimware update and noticed that the base station no longer states if a device is open when arming in home or away.   Did this feature get removed because it saved me a few times when my back door wasnt properly closed.  Thanks.

I'm just here hoping one of these updates will introduce actual entry door sensor announcements, instead of just a chime. One can dream...

I’m not sure if this is the place to post it, but I’d really like to be able to turn my outdoor camera off during Off mode. I’m considering sending back the entire system because I don’t like being recorded in my own backyard even though I have it OFF. Off should mean off.

Bumping this thread for visibility. It's been a week and clearly emily_s has seen the thread so someone at SS has viewed my response but still no response.  It's 2023 y'all and while I don't expect a 24 hour response (though, let's be honest, given the low amount of traffic that the community site gets, that should be doable) but a week is too long. Please engage with your customers and provide answers.

I am tired of hearing the random "Welcome to SimpliSafe" pronouncement.

What changed with the 2.12.2 Keypad update?

What is the November 2023 update?

What is the November 2023 update for?