‎Wireless Outdoor Camera and Smart Alarm Indoor Camera Firmware 1.24 (May 2024) | SimpliSafe Support Home
 
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Friday, May 17th, 2024 2:59 PM

Wireless Outdoor Camera and Smart Alarm Indoor Camera Firmware 1.24 (May 2024)

Here’s what’s coming in 1.24:

  • General stability and performance improvements
  • Laying groundwork to support upcoming features
  • Performance Mode Improvements

Firmware updates for the Wireless Outdoor Camera and the Smart Alarm Wireless Indoor Camera are sent to your devices automatically, and there’s no need to take action on your end. The rollout happens over time, so if you don’t have this update on your device yet, you should see it soon.

Previous Updates:

3 Messages

5 months ago

My cameras are reporting 1.27  seems like this post is a few firmware updates behind.

1 Message

I have 1.29. Any release info about this?

3 Messages

My cameras are now at 1.30 except one is at 1.29.

3 Messages

1 month ago

My camera shows the version as shown below. I'm looking to trying to improve them camera reliability. I have 2 outdoor cameras and they just are not reliable  they don't always connect and live streaming is often unavailable, just get "launching live view"  then nothing. They are also unreliable in detecting motion. Cameras are both no more than 15 ft from a router with clear view and all of our other wifi devices work fine. We have a Deco mesh system with strong coverage so I don't believe there is a wifi signal issue. 

So my question - is there an update that will help organize are ther camera upgrades? I've had these for a few years and it's been a struggle all along. 

Software Version

v1.35.1.180

Community Admin

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812 Messages

@stevewcrass Our devs are constantly working on improving our cameras' performance with each firmware upgrade. But we would also recommend using our in-app Connection Check tool to further troubleshoot your cameras' connection to your network. This tool will run a scan on your cameras, and provide troubleshooting steps to improve their connectivity based off their results. 

 

If you see the How to Troubleshoot Your Camera's Connection article in our Help Center, it will take you through the steps of using the tool and provide further details on what your results mean.

 

The Outdoor Camera also needs to communicate with both your network and the Base Station in order to wake up and detect motion. It can also help to move the Base Station a little closer to these cameras to strengthen their connection.

3 Messages

I use that tool and it frankly seems to make no difference before and after running. I've read the articles, I've moved the routers to various distances (some as short as 10 feet) with no change in reliability of the connection. The indoor cameras are highly reliable and remain connected and livestream quickly opening. The outdoor cameras need some work. I see many other people with similar issues. I'm considering going to non simplisafe outdoor cameras, though they won't run through your system I will be able to use them when I'm not on the premises.

1 month ago

I am not tracking. Where do I find what version of firmware I have.

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812 Messages

@lindamarsland1 You can see which version your camera is running by taking these steps:

  1. Open the SimpliSafe mobile app on your smartphone or tablet
  2. Select My System, and then Camera Settings
  3. Select the camera you want to check
  4. Scroll down to the bottom of the screen until you see Basic Info
  5. Next to Software Version, you will see what firmware your camera is running

2 Messages

I ordered my SimpliSafe system 2/24/24. I only ordered 2 outdoor cameras at the time. In October I ordered 2 more outdoor cameras some more sensors and 1 more doorbell camera. One of the outdoor cameras shows that it is offline all the time. I have even switched it with the other cameras. The other cameras are working great (all 3 of them). But one of the new ones is not. If I bring it in the house close to the router and base station it works. But I already have indoor cameras. The only difference I have found is the software version is different from the other 3. The 3 that are working fine are V1.38.2.206. The one that isn’t working right is V1.37.1.200. Could that be the problem? And if so, how can I fix it?

Community Admin

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812 Messages

@bodie1959 resetting the Outdoor Camera can help it re-establish its WiFi connection, and help it update to firmware 1.38. For steps on how to do this, check out the How to Reset the Wireless Outdoor Security Camera article in the Help Center.

 

And if the Outdoor Camera only connects when you bring it into your house, that indicates that the camera may have a hard time connecting to your network from its location. Moving the Outdoor Camera, or router, to a new location so the two devices are closer together can help remedy this issue.

 

We also recommend using the Connection Check tool in the SimpliSafe Mobile App. This tool will scan the camera's connection to the WiFi network and provide tips on strengthening it. The How to Troubleshot Your Camera's Connection article will take you through the steps of using the tool and provides additional insight into what your results mean.

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