Community Admin
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5.7K Messages
System Firmware 2.1 (March 2021)
Hi folks,
We've got a major update rolling out to all customers soon. Lots of updates under the hood, including performance and security improvements. But there's quite a few noticeable new features as well!
If you've never updated before, here's how:
- Make sure your system is connected to WiFi
- Check that an update is available by heading over to your Keypad and looking for a Gear icon
- Press the side of the screen where the Gear icon is, and follow the on-screen instructions
Here's what's coming in Update 2.1:
- Improvements to WiFi performance and stability, including compatibility fix for Arris brand routers.
- Your SimpliSafe system will now appear on your router's list of connected devices as "SimpliSafe", and no longer "Espressif".
- Revamped Firmware Update process for a smoother experience when updating in the future.
- "Check for Updates" feature will now immediately request to download the latest update, rather than just checking if it's available to install.
- Fixed an issue where the Base Station LED might stay lit up after ringing your Video Doorbell.
For Users with an Arris brand Router:If you have an Arris WiFi router, you may of course not be able to connect your Base Station to that WiFi router, which is necessary to facilitate this firmware update. A possible workaround is to connect your Base Station to a different WiFi network temporarily, until the update is complete. Should you need to take your Base Station to a different location, you'll only need to bring your Keypads with you. Your sensors and other components can remain in place - you might just get error messages from them while they are out of range. |
davey_d
Community Admin
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5.7K Messages
4 years ago
But if you were one of the few who have already downloaded the new firmware, please don't worry. The issue does not affect the firmware itself, so you shouldn't experience any issues.
Of course, let us know if you have any trouble with the update process, or anything else!
- Johnny M.
SimpliSafe Home Security
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captain11
Captain
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6.3K Messages
4 years ago
1. Select your post
2. Right click, select copy
3. Under a new category on the dashboard menu "Software versions"
4. You click and so to a page entitled "Software Information Library.
5. Right click, paste.
Okay, a bit satirical but you get the idea. You have already written the content, not much more to go!
.
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simplistuckon
248 Messages
4 years ago
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carlton76
31 Messages
4 years ago
Additionally, if someone could make sure it's pushed to me when it's ready that would be great.
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simplisafe_admin
Community Admin
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1.2K Messages
4 years ago
While we don't have an exact date that it'll be available again, once we re-release version 2.1, your All-New SimpliSafe Base Station will download the firmware update all on its own. After it has been downloaded, you will notice that the ‚öô Gear icon will have automatically appeared on the left side of your Keypad's screen. Upon selecting the gear icon, you will be taken through the update process.
SimpliSafe Social Team
SimpliSafe Home Security
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simplisafe_admin
Community Admin
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1.2K Messages
4 years ago
We re-released firmware v2.1 a few days ago but it may take a few weeks to reach all of our users. If you still don't see the ‚öô Gear icon on your Keypad in a few weeks, let us know and we can check on the status of the rollout.
SimpliSafe Social Team
SimpliSafe Home Security
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sh2402
264 Messages
4 years ago
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simplisafe07
1 Message
4 years ago
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simplisafe_admin
Community Admin
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1.2K Messages
4 years ago
We know it's been a while since our last update about this. While the rollout of the latest firmware started a few weeks ago, it has been taking a little bit longer than expected to get it to each and every All-New SimpliSafe system. We ask that you continue to be patient with us while we continue to send the update to more and more Base Stations each day.
SimpliSafe Social Team
SimpliSafe Home Security
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stevehance
1 Message
4 years ago
Is there any way to change the accent in settings? I've had a look on both the keypad and inside the app (I have Pro Premium monitoring), but haven't seen any way to change this.
Any help much appreciated - it now sounds like an intruder in my house when the alarm is set and unset!
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krstrick
138 Messages
4 years ago
After twice being told this update would be pushed to our base, now being told that it will roll out in sections and no set time frame. Even though it is admitted that the update might help a problem we are experiencing.
The first 4 bullet points under "Here's what's coming in Update 2.1:" are of interest and I've got to say bullets 2 and 4 should have been that way from the beginning and the WiFi should be rock solid no matter what.
The first base station was on 1.5 and would not accept an update at all so it was replaced.
The second shipped with 1.6 and says it is up to date.
I did experience a phone representative who did not seem to be aware of what a firmware update is, but will say that otherwise generally everyone I've spoken to has tried diligently to help.
This system just seems overall buggy or quirky, I find myself wishing I had purchased direct so I could send the whole shooting match back.
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captain11
Captain
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6.3K Messages
4 years ago
Those of you that have patiently tolerated my rants over the years know where I am going with this. A few hours of a copy writer and programmer can solve this with a "system status page" and "software release schedule page" on the dashboard.
For those that need it a more visual example. firmware version, tentative release date, release date and what's in it is not nuclear physics.
I am an avid Simplisafe customer, but this has gone on way too long.
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cabby836
1 Message
4 years ago
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captain11
Captain
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6.3K Messages
4 years ago
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delwad
2 Messages
4 years ago
Those that have their system upgraded to version 2.1...where do I see what version I have??
If I check for "system update" (on my keypad, it says..."System Up to Date". But I cannot find where it shows me the
firmware version #. I can see version #'s of my basestation and keypad hardware, but not firmware.
I just got off phone with support and she assured my I was up-to-date, which she could see on her end.
Thx for the help...
J.
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