Disappointed

I have used SimpliSafe for going on five years now and have always been happy with the service. However, I am now in a situation where it is very distressing to have the system not doing what I need it to do. My cat got out of my house last Monday (11 days ago). His escape was not recorded, nor any of his movements, though my house and every room is monitored with a camera. I have since put many efforts into effect to try to recover him, including having the sensors turned on to high and recording all motion. However, it is able to record when my other cat moves 10 feet in my living room, but has failed now three times to record a cat sneaking around my back and front porch. The only reason I knew is because I used a Wyze camera as a backup, of which it caught the motion immediately. So I have multiple $200 cameras that have failed where a $35 camera succeeded. This kind of situation is exactly the kind of thing I depend upon my security system for, and it has failed me multiple times over. My future with SimpliSafe is now up for debate, as I seem to get better security with a cheaper system.