smart lock updates
Today received an email to update my Smart Lock. Made sure that my App and System had all the updates. Then downloaded the new updated software to my Smart Lock. I kept my iPhone next to Smart Lock as instructed - it advised me the download was complete and then to recalibrate my Smart Lock from the keypad. The recalibration failed and said to call support. I called support and worked with them over an hour - they couldn't figure it out and are sending a new lock. My frustration is with the folks that provided the software update - they made it so my Smart Lock won't communicate any longer. SHOULDN'T HAVE DONE THE UPDATE! Now without a lock for two weeks until the new one arrives - next day shipping! It is next day shipping once it leaves the warehouse in two weeks! Am I frustrated, YES!!