Has there been any progress in correcting this issue? I have not seen another firmware update yet. I had the issue happen after the firmware update several months ago as well (worked fine before the update).  After TS the lock with phone sup

I have an update for me at least.. Simplisafe tech support called me a little bit ago to go over the problem, what's happening now since the lock will no longer communicate with anything or reset correctly (and only cycles through the 3 LEDs), they'r

Today received an email to update my Smart Lock. Made sure that my App and System had all the updates.  Then downloaded the new updated software to my Smart Lock.  I kept my iPhone next to Smart Lock as instructed - it advised me the download was complete and then to recalibrate my Smart

@Dave001w​ Thanks so much! I knew it was in their update!  They always blame me!! I wish they would test their updates!! I seem like I have become a tech for them - I know how to do most things on their system and have helped countless others!!

I had the exact same issue yesterday (I have android phone) and worked forever on trying to reset the lock but it only cycles through the 3 LEDs... I called support and they ran me through trying to reset it and looking into it they said that the upd

@davey_d​ Updated yesterday and now my locks are hard to turn. Never had this until told to update. PLEASE FIX!!!!!!!!!

Today received an email to update my Smart Lock. Made sure that my App and System had all the updates.  Then downloaded the new updated software to my Smart Lock.  I kept my iPhone next to Smart Lock as instructed - it advised me the download was complete and then to recalibrate my Smart

Today received an email to update my Smart Lock. Made sure that my App and System had all the updates.  Then downloaded the new updated software to my Smart Lock.  I kept my iPhone next to Smart Lock as instructed - it advised me the download was complete and then to recalibrate my Smart

Today received an email to update my Smart Lock. Made sure that my App and System had all the updates.  Then downloaded the new updated software to my Smart Lock.  I kept my iPhone next to Smart Lock as instructed - it advised me the download was complete and then to recalibrate my Smart