Reinstall after new outside lock
Hi SS, to match our recently installed hardware on the inside of our house with new doors, we are now getting around to installing new door hardware on the outside doors. All are done except the front door, where our black SS SmartLock resides. A single deadbolt will be going in and, hopefully, I can use the same adpater for my thumturn connector. Here's my question: If I can't, can I purchase a separate, new set adapters? If not, recommend you get them added. And yes, I should have saved all of them.
Two goals of my post: 1. To ascertain if I can purchase the adapters and 2. How long for someone from Simplisafe to respond.
Very interested in both. Hope to be pleasantly surprised on both goals.
9 months ago
If you're installing the same brand, then it's very likely that it will use the same adapter. But if you do need replacement deadbolt adapters, you won't be able to purchase them. Our Support team however does have them available as free replacements! You already know, but if anyone else needs it, Support can be reached at 800-548-9508.
8 months ago
I have ordered replacement adapters twice now from SS, each time spent upwards of 45 minutes in the phone/hold with a CS agent, only to receive both times the metal mounting plate and bolts and NOT the adapters (I need the yellow one). One the phone now for the third time for 45 minutes. They are sending the same thing again, so fingers crossed that they send the right thing this time.