5 Messages
Where to get replacement adhesive?
Hello,
I just installed a new SimpliSafe system, but now I am thinking I will move one of the components, and do not have replacement adhesive. I thought it might come with some replacements? My system did not. I actually need a replacement adhesive for the keypad. I am pretty sure I can buy these elsewhere, but am not sure which size to buy.
TIA to anyone who can help.
I just installed a new SimpliSafe system, but now I am thinking I will move one of the components, and do not have replacement adhesive. I thought it might come with some replacements? My system did not. I actually need a replacement adhesive for the keypad. I am pretty sure I can buy these elsewhere, but am not sure which size to buy.
TIA to anyone who can help.
Official Solution
simplisafe_admin
Community Admin
•
566 Messages
4 years ago
All SimpliSafe systems should come with a few extra adhesives for this exact reason. You can find them tucked in with the window decals. If for some reason you are missing these additional adhesives, you can contact our Support Team and we'd be happy to send some out to you.
SimpliSafe Social Team
SimpliSafe Home Security
9
lewsterr
43 Messages
4 years ago
1
0
captain11
Captain
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6.1K Messages
4 years ago
2
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whoaru99
1.3K Messages
4 years ago
I have the older SS2 system. The strips for that keypad are 5/8" wide and I think the sticky area is something around 1-1/2 or 1-3/4" long.
Better to err on the larger side and trim down to fit if there is any doubt to the size.
If you REALLY want them to stick you could use the 3M VHB foam tape. But, bear in mind, that's generally considered permanent. Oh, you can get it off with work by cutting through it or whatever, but it's not removable by pulling the tail like the Command strips. And, almost certainly there will be residue or surface marring after removal of VHB.
2
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shiherlis
739 Messages
4 years ago
What you are referring to is the magnet half of the entry sensor. When I removed my SS2 system and replaced it with SS3, I twisted the magnet back and forth until it came off (right then left, right then left, repeatedly). It left no residue on any surface. An employee from SimpliSafe described the method here on the forum, and it worked for me without much effort. Unfortunately, as you may or may not have noticed, there is no search function, so I cannot link to the response. But I may have the link bookmarked - I will look for it.
I gave away my old system and installed it for the individual realizing adhesive strips could work for the magnets but are not what SimpliSafe utilizes. If you go to the order page, you will find Adhesive Tape for Entry Magnets. I ordered a few of those (12) with my new system, and since they are what comes with the Entry Sensors, they fit perfectly.
https://simplisafe.com/alarm-sensors
Look for:
Adhesive Tape for Entry Magnets (4)
If you're moving your entry sensors, don't forget adhesive tape for magnets.
$1.99/ea
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whoaru99
1.3K Messages
4 years ago
0
coltmaster1
2.8K Messages
4 years ago
0
glterz
2 Messages
2 years ago
I tried calling to get extra adhesives since I didn’t get any included in my order either ($600+) and the agent informed me I had a to pay for shipping…as if increasing their monitoring fee isn’t enough to offset a stamp fee lol getting really sick of dealing with sub-par service and having to pay a premium for it. Other comparable security options seem more and more appealing as time goes on.
2
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hansjzeller
1 Message
2 years ago
I had the same problem and eventually found the adhesive strips on the Simplisafe site: https://simplisafe.com/alarm-sensors. I got there by choosing "Add to an existing system" and choosing the latest generation of base station.
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dee1
1 Message
1 year ago
Hi! The adhesives are not for sale online. I tried speaking with customer service, who was surprisingly unhelpful. I wanted to know which products from 3M come with the devices so I can buy more for moving. She just kept telling me to go to any store and buy double sided tape. I told her I know that they are 3M Command strips because it says so on the items provided. I just wanted to know which ones to buy to ensure it could hold the weight of the devices. She told me that no one working there has that information of what product they use. Wild! Can anyone here provide any guidance? Thank you!
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davidgluckman21
1 Message
1 year ago
Hello - I need new adhesives for my entry sensors. Can you please send them to me?
1
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SMah
1 Message
1 year ago
Just completed some renovation work in my house and replaced the front door. Had to remove entry sensor, motion sensors (x3) and the keypad. Contacted Simplisafe asking if they could provide me replacement adhesive and they said they were out of stock. Suggested I go to a hardware store and just pay for them. I didn't have spares included when I ordered the system. I'm on a premium monthly subscription plan and can't even get them to send me some adhesive tape so I can use the system!
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