lewsterr
Joined
November 14th, 2021
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lewsterr's Activities
3 years ago
Hi folks, One more update is now rolling out for your SimpliSafe system. For those new to updating firmware for your Base Station, check out our Help Center Article here. Here’s what’s coming in Update 2.8: Optimizations to local communication, especially between Base Station and Keypad Fixe
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3 years ago
Hi folks, One more update is now rolling out for your SimpliSafe system. For those new to updating firmware for your Base Station, check out our Help Center Article here. Here’s what’s coming in Update 2.8: Optimizations to local communication, especially between Base Station and Keypad Fixe
lewsterr
joined community.November 14, 2021
4 years ago
Hello, I just installed a new SimpliSafe system, but now I am thinking I will move one of the components, and do not have replacement adhesive. I thought it might come with some replacements? My system did not. I actually need a replacement adhesive for the keypad. I am pretty sure I can buy thes
For the keypads, I highly recommend some small screws. These components are a little on the heavy side, and the tape may not be strong enough to hold them over a very long period of time. Also, if they fall, they are more expensive to replace
4 years ago
Let me preface this by saying that I plan on calling SimpliSafe but am curious if others have encountered my recent experience. Once upon a time (years ago), when you sent a return to SimpliSafe, you would find a link to a tracking number in your account. I had to swap out my Base Station under w
I had the exact same experience after dropping a return off at the post office over a month ago. I'm curious what you find out. I never contacted SS about it.
4 years ago
Frequent audible from the base station "Warning, smart lock not responding'. Support has been unable to resolve this. I have reset the base station and had 3 new replacements with the same problem. Replaced smart locks as well (2X). Uninstalled and reinstalled them. New batteries. Reinstalled the ap
I'm having the exact same problem. Customer support walked me through the same troubleshooting steps. They haven't got a clue as to why this is happening. They are sending me a new lock.
5 years ago
My keypad fell off the wall. The tape quit holding the keypad. I have two keypads, so I might as well change the other one also. I looked on the SimpliSafe site and couldn't see a place to order the sticky tape. Does anyone know what I can use? I was just hoping I wo
For something as heavy as the keypad, I put one or two small screws into the keypad holder. That, along with double sided tape if you want but not necessary, ensures it'll never fall off.
5 years ago
How do you take pic of QR code with android phone in order to set up security camera?
If you have an Android phone, display the QR code then press and hold the power + volume down key at the same time. This will take a snapshot of the QR code. You can then go into your photos to display it and enlarge it for the camera to see.
5 years ago
I have seen a few posts on this but no answers still. just got my system and trying to set up the camera. all it keeps saying is "ready to install follow instructions on app" the QR code is showing but the camera wont scan. ive tried restarting, deleting the app, unplugging the camera, everything. a
I know exactly what you are going through. I had the same problem where the camera wouldn't scan the QR code showing on my phone. I spent hours working on this without success. I finally called SS, and they told me to take a screenshot o
lewsterr
posted a postAugust 4, 2020
5 years ago
Once again, my wife turned on the dishwasher before going to bed. Shortly after she goes to bed, we hear the alarm and the phone rings with Monitoring telling us we have a water leak. This is the fourth time in the past year this has happened, and each time SimpliSafe Monitoring called to inf
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