Using Your System
Account & Billing
Sunday, January 5th, 2020 8:42 PM
5 months ago
4 years ago
@usmaak Also report them on your state's Attorney General's Office since this is a scam
10 months ago
1 year ago
I am in a similar situation. I returned the system and have been following up with customer service reps (almost spoke to a dozen of them) and their supervisors. Everytime I get different answers. To name a few - 1. We have received your system and processing your refund. 2. We have already processed your refund. 3. We have still not received your system. All these in random order. I feel there are a bunch of cheaters sitting there to loot. I am leaving this to my CC company to fight them with. I have provided them with all the relevant docs. Simplisafe lost my business and I have also shared this experience with friends and on forums. If they do business this way. I am sure they are going down soon.
7 months ago
I returned a system that my wife had ordered ,When I got my refund it was 42.32 short . I want to know why since the system wasn't even unpacked . I ordered another system which I haven't bothered to open . I'm waiting for their explanation why I was short changed on my refund . There is no excuse for the short change ,either make it right or the order I received will also be returned . I won't deal with people like this and it will be reported to the BBB and Attorney General .
6 months ago
instructions say to remove battery. how do I remove battery from key fob?
@jcieslewicz The Key Fob's battery cannot be replaced. If you need to replace the battery in your Key Fob, you can reach out to our Support team for assistance.
@emily_s i think @jcieslewicz was saying that on the return label, it instructs you to remove the batteries from your equipment before sending it back.
@kdean10 yep, sorry for the confusion. The correct info is that there is no way to remove the battery for the Key Fob. So the instruction does not apply to that component.