We do have the 60-day Money Back Guarantee. So you can just reach out to our Support team, either through phone or chat. We can send you a prepaid return label to send back any items that you don't need.
Hi, my name is Janice, and I bought alarm system last month and I need to return some items, but I was told I can only print it out from my email, but I was unable to print the return label from my computer. So I asked customer service if there was a way that I could have them mail the return label to me. Because not everybody have a computer. I was told there was no possible way. Can someone help me with this?
I'm returning a defective outdoor camera. I have the printed return label attached to box and ready to send. Where can I drop the box off with the SimplySafe return label??
I have a indoor camera that I can’t get the video to work on, in comes on and you can hear the sound in the room but No video the privacy shield doesn’t retract as it should
@Bikerdude106 Thanks for the details. If you go on the SimpliSafe app to the three-bar menu > My System > Camera Settings and select this camera > Camera Behavior (choose a system state) - are you able to toggle the privacy shutter on/off here and have the camera react accordingly?
I ordered some Simpisafe equipment in spring of 2023. The 60-day return window has passed. I have not installed the equipment. Is there a way I can ship it back to you at my own cost so that it can be recycled or properly disposed of?
I ordered some Simpisafe equipment in spring of 2023. The 60-day return window has passed. I have not installed the equipment. Is there a way I can ship it back to you at my own cost so that it can be recycled or properly disposed of?
Hi my name is [edited]. I purchased a outdoor camera a couple of weeks ago . I didn't realize I would have to buy a unit to operate the camera. I have a home unit with another company but couldn't just buy a camera. So if you would send me a return label i will get it sent back to you. Thank you very much. [edited].
I first want to let you know that I edited your comment to remove some personal information that was included. The Community is a public forum, and we want to protect the privacy of all of our users!
Regarding your return, if you contact our Support team, they will be able to sent you a return label for your Outdoor Camera.
Official Response
davey_d
Community Admin
•
5.6K Messages
2 years ago
Hi @standkemanandhar ,
We do have the 60-day Money Back Guarantee. So you can just reach out to our Support team, either through phone or chat. We can send you a prepaid return label to send back any items that you don't need.
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janiceedens
1 Message
2 years ago
Hi, my name is Janice, and I bought alarm system last month and I need to return some items, but I was told I can only print it out from my email, but I was unable to print the return label from my computer. So I asked customer service if there was a way that I could have them mail the return label to me. Because not everybody have a computer. I was told there was no possible way. Can someone help me with this?
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0
hankwylie1955
1 Message
2 years ago
I'm returning a defective outdoor camera. I have the printed return label attached to box and ready to send. Where can I drop the box off with the SimplySafe return label??
1
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Bikerdude106
1 Message
2 years ago
I have a indoor camera that I can’t get the video to work on, in comes on and you can hear the sound in the room but No video the privacy shield doesn’t retract as it should
1
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walterssonya
2 Messages
6 months ago
I ordered some Simpisafe equipment in spring of 2023. The 60-day return window has passed. I have not installed the equipment. Is there a way I can ship it back to you at my own cost so that it can be recycled or properly disposed of?
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0
walterssonya
2 Messages
6 months ago
I ordered some Simpisafe equipment in spring of 2023. The 60-day return window has passed. I have not installed the equipment. Is there a way I can ship it back to you at my own cost so that it can be recycled or properly disposed of?
1
0
rustygwen
1 Message
1 month ago
Hi my name is [edited]. I purchased a outdoor camera a couple of weeks ago . I didn't realize I would have to buy a unit to operate the camera. I have a home unit with another company but couldn't just buy a camera. So if you would send me a return label i will get it sent back to you. Thank you very much. [edited].
(edited)
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