‎Unable to print Return Label | SimpliSafe Help Center
 
janiceedens's profile

Wed, Nov 23, 2022 3:15 PM

Unable to print Return Label

Hi, my name is Janice, and I bought alarm system last month and I need to return some items, but I was told I can only print it out from my email, but I was unable to print the return label from my computer.  So I asked customer service if there was a way that I could have them mail the return label to me. Because not everybody have a computer. I was told there was no possible way.  Can someone help me with this?

This post was created from this comment on different post

Official Solution

Community Admin

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3.8K Messages

2 days ago

Hi @janiceedens ,

So sorry to hear that you're having trouble. Yes, unfortunately our frontline agents do not have a way to request a mailed return label at this time. Do you have access to printers at work, or at your local library?

If you like, I can put you in touch with a specialist who can help work out some options with you.

Captain

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4.9K Messages

2 days ago

@janiceedens There is an issue with the format that SS sends out as I couldn't just open the attachment and hit print either. Sizing is all wrong, but you can do an easy workaround. This is if you are on Windows, but would be similar on a MAC.  

Open the attachment of the address label sent to you. Adjust the label to the proper size to appear on your screen.

Open the "Snip and Sketch" tool (should be located on your bottom task bar) or you can find it on your start manu.

Click on new

Your mouse pointer will now be a "+" and use it to outline the perimiter of the label, then let go the mouse button.

It will now be copied to the Snip app window.

Click on the three dots on the upper tight top and select print.

You should be good to go.

Now for SImplisafe: You should train your agents that if they have to say "no" to a customer, they need a supervsior's approval. And, if it is a no, it should be for a darn good reason, and, in this case, is not one of them IMO.

If a customer can't print a shipping label, you do it for them and place it in the email so they can use a clipping tool and do it for themselves, or, give them alternatives.

@janiceedens please post your outcome here if you get a chance, and a very happy thanksgiving to you and your family.

(edited)

Community Admin

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3.8K Messages

@captain11​ I believe the OP is having trouble because she does not have a printer, so it's a different issue entirely.

Captain

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4.9K Messages

@davey_d​ speaking from experience, the printing of the return label is not just a click and print issue. The process I described is what I had to do to print a return label, and my Brother mutlifuntion printer is as capable as they come.

Please have someone look into this.

As far as the customer having no printer, I reread the post and still can't come to that conclusion.

Community Admin

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3.8K Messages

I meant to say, it doesn't sound like they have a computer at all, which is more common these days now that we have smart phones that can do almost everything!

29 Messages

1 day ago

captain11 is correct, its a pain to print the return label from the email. I personally have to save the image to pictures and then print it as a thumbnail size to get the correct size label.