Camera Offer and 3 Months Free Interactive Monitoring

Well, I'm keyless now for one thing.  With our August locks we all use the app these days so no need to carry a key which has been nice.  App turns off alarm and unlocks door in one shot.  It may not be a feature for everyone, but we love it.

For 20 bucks, I will call sales tomorrow and order a refurb simplicam for the basement. 3 cover my entire 1st floor now.

DP, keyless you say?  What do you do if your August lock decides not to unlock?

Well, I have more than 1 lock so they'll both have to fail.  But my neighbor, who is family, has a key just in case.  I'm about to hit 1 year with these locks and have not yet needed that spare key.  :)

I signed up for the 3 free months of Interactive monitoring and ordered the camera, total was $30.22 with tax and shipping.  I have been playing with the App and so far it's pretty neat.  Put my lousy remote in a drawer..no more false alarms triggered by the darn thing. Might just end up paying a few more bucks a month.

^nice.

Well, today I noticed I was just billed $24.99 for Interactive monitoring, so much for the 3 months Free offer!  I will be making my first call in 7 years to customer service Monday morning!  I have decided to keep the service, just disappointed they didn't honor their offer of 3 months FREE!  Just hope I get the service I expect from customer service.....

@ Route 66 Guy I called two days ago and spoke with Jennie, working from home in Florida. She was excellent and picked up the phone in under 30 seconds. Purchased a refurb Simplicam as posted above for the 19.99 plus tax and shipping.  Quite the deal!

Thanks a million...big help.  Will let you know how it goes.

@Route 66 I typed in the wrong number. It is corrected in my original post. My apologies for the 10 thumb entry.

UPDATE: PLEASE READ:

Some wizardry from SS tech is going on, I believe. I entered the correct number 3 times, and it continues to revert back to a different, same number.  There must be code not to post it for some reason, so I will try again in this post with the numbers spelled out.

Eight hundred, three zero one three seven five nine.  To test this further I am now going to type in the same numeric:  800-301-3750. Hitting save now.

This time it worked.  I went back again to the last post, entered the exact same number in the post, hit save and it converted it again!.  Very, very weird.

@ Route 66 Guy I dialed: 800-301-3759 option 4 and then option 4 for customer service.  The camera install since release has gone from "spotty" to "damn easy".  Improvements have been significant. Some general suggestions:

Scan the QR code in well lit area, use the reflection off your phone screen to line it up with the camera lens and start about 2 inches from the camera, slowly move your phone out to about a foot and then go back in slowly to the lens.  Also, if there is silence after the camera says "attempting to connect to wifi" wait a good two minutes before you bail, as you would be getting a firmware update.  All in all, hats off to SS dev for the improvements made. Good luck.

Thanks Captain....I used the 800 301-3759 number and talked to Denise in Customer Service.  She looked at my account and verified the mistake.  She said that since I all ready paid the $24.99 for April, the next 3 months will be free and I won't be charged again until August.  She also said there was a special running right now for a New camera with an outdoor kit for $60, plus tax and shipping.  I took the offer.

I must say that my first experience calling customer service was exceptional.  Denise answered the phone right away, fixed my problem, AND sold me my second camera, all within a 10 minute phone call.  Very pleased with SimpliSafe and their customer service.

@Route 66 Guy  I am glad it worked out for you, and believe you will find the 24.99 plan a great bargain.  Many benefits and half he price of those crooks at ADT. (former customer but I believe you already knew that.)  Have a great week.

I didn't know Captain was a former ADT customer.  Who knew!  :)

He turned me into a former ADT customer, and that's without me ever being their customer  :-)