11 Messages
Base station light not turning off despite app set to off - is this a known bug?
I've used the app to turn the base station light off, yet it's still on. I've saved the changes, I've toggled it off and on in the app multiple times over a few days, always saving the changes, and the light is still on. I've restarted the app, and the app state reports that the light is off, but it's still on. I've tried on the Android app and the iOS app. Nada. The light stays on. The base station is on firmware 2.16.2.3.
I've confirmed by testing other app settings - such as the chime sound being audible for door sensors - that it picks up those setting changes. So it's not that the app is failing to send changes to the base station.
Is this a known bug and if so, when will it be fixed? The little hole in the back of the base station, is that a reset button that I could use to reboot the system and perhaps force it to pick up the current settings? Is there some other way to force the base station to get in sync with the app settings?
How new is Gen 3? I'd have expected obvious issues like this to have been fixed by now. 🤔
emily_s
Community Admin
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3.3K Messages
3 months ago
@JasonDunn We may need to forward your case details to our engineering team for investigation, but before that I would recommend resetting your Base Station. To reset the Base Station, take the following steps:
But if a reset doesn't help to help to turn its light off, please let me know.
(edited)
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N2youreye
6 Messages
2 months ago
This procedure finally worked for me by switching off the wall setting at the keypad. Will there be any ramifications other than that bright light being off?
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