‎Firmware update failure | SimpliSafe Support Home
Skip to main content
 
berobie's profile

berobie

2 Messages

Firmware update failure

Just got our system.  Base station connected easily to WiFi and sensors.  Keypad and app both indicate a firmware update is available, but update timed out repeatedly.  Any suggestions appreciated!

Post

 • 

Updated 

356

1

This conversation is no longer open for comments or replies and is no longer visible to community members.

berobie

2 Messages

Firmware update fixed - needed to unplug base station, remove all 4 batteries, wait 3 minutes, then reassemble.  

3

travmor

1 Message

Thanks Berobie, your suggestion worked.

Dear SimpliSafe Developers: FIX THIS JANKY SYSTEM!!! I constantly have to hard reboot like this when I want to make updates and also if I lose WiFi connection, it won’t reconnect to the exact same WiFi network unless I hard reboot. I’m so close to ditching SimpliSafe for another alarm provider. 

scott204

3 Messages

I followed the procedure to update the firmware.  It spun for 8 hours then killed the base station.  It's a brick.  Tried pulling the batteries to no avail.  That was the day before we went on vacation.  We are not happy.

0

simplisafe_admin

Community Admin

 • 

1.8K Messages

@scott204 we do apologize to hear about this. We see that you got in touch with our Support team, and they've sent out a replacement Base Station. If you need further assistance, please let us know.

0

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.

Related Conversations

Loading...

Was this post helpful?