Firmware update failure

Just got our system. Base station connected easily to WiFi and sensors. Keypad and app both indicate a firmware update is available, but update timed out repeatedly. Any suggestions appreciated!

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Responses

berobie

2 Messages

Firmware update fixed - needed to unplug base station, remove all 4 batteries, wait 3 minutes, then reassemble.

3

travmor

1 Message

Thanks Berobie, your suggestion worked.

Dear SimpliSafe Developers: FIX THIS JANKY SYSTEM!!! I constantly have to hard reboot like this when I want to make updates and also if I lose WiFi connection, it won’t reconnect to the exact same WiFi network unless I hard reboot. I’m so close to ditching SimpliSafe for another alarm provider.

scott204

3 Messages

I followed the procedure to update the firmware. It spun for 8 hours then killed the base station. It's a brick. Tried pulling the batteries to no avail. That was the day before we went on vacation. We are not happy.

0

simplisafe_admin

Community Admin

•

1.8K Messages

@scott204 we do apologize to hear about this. We see that you got in touch with our Support team, and they've sent out a replacement Base Station. If you need further assistance, please let us know.

0

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