‎Entry Open warning in-app when arming the system | SimpliSafe Help Center
 
GolfProFred's profile

Friday, June 18th, 2021 8:41 PM

2

Entry Open warning in-app when arming the system

​When arming my alarm system in home mode with a door open the base station says "warning door open" after announcing that the system is armed. ​
​My house is fairly large so I can't always hear the base station but I definitely want to know that I've armed the system with a door open.  I think the app ​
​(which notifies me that I've armed the system) should also warn me that I've armed the system ​​and that there's a door open​​.  I turned on text notifications ​
​but it doesn't give any indication that I've armed the system with a door open. ​

​I'd appreciate if the app were enhanced, if the base station is warning me, please send that warning to the app also!​​ ​

​Thanks, ​
​/Ed​

Community Admin

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4.3K Messages

2 years ago

Thanks for the suggestion, Ed!

I've forwarded it to our engineering team for consideration.

(edited)

5 Messages

2 years ago

Thank you so much!!!  I have tried getting this concept through to the phone support but after various attempts I gave up.
It is a subtle thing but IMO very important.

180 Messages

The keypad will indicate you have a door open, but if you are arming the system from your phone or keyfob, I guess you would not know.  Having a notification sent to my phone would be a good improvement.

Some suggestions are really good.  This is one of them.

5 Messages

2 years ago

Thanks, it has been bothering me for a while!

1 Message

2 years ago

I have several comment and concerns: 1. When arming home or away mode, system should warn any of the devices are open before system can be arms. Also it should tell specific devices are open so it can be addressed.
2. When I armed system or entering the armed system there should be reasonable audible beeping that reminds you that you are leaving or disarm the system. I am missing this features the most.
3. is there any way to adjust the camera lens of door bell to view better coverage.

Community Admin

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4.3K Messages

2 years ago

hello Modhal,

When arming your system in Home or Away Mode, you do already get a warning when an Entry Sensor is open. But that will not prevent the system from continuing to arm - that is intentional, so you can leave windows or doors open if you want to (for example, if you want to keep a window open to let the breeze in while you sleep).

Along with the voice prompt, you'll also get a notification on the Keypad screen with detailed info about each sensor.

The Keypad does also produce a countdown chirp, both while arming (in Away Mode), and when a sensor is triggered in both modes.
If you can't quite hear the Keypad from where you're entering, we also have the Wireless Siren - which can relay countdown chirps and door chimes, as well as the main alarm siren.

- Johnny M.
SimpliSafe Home Security

368 Messages

1 year ago

Hi would it be possible SS to get a notification on phone if an entry sensor is left open when set alarm.

The wife went out today, locked the door, pressed AWAY on key fob and went to drop the kids at school.

When she came in the backdoor was open and she got worried.

What happened here when I played it back was she went out - locked front door, pressed away by being outside the base station called out entry sensor open, the keypad had a warning icon on the keypad but she was already outside.  

What would be great would be a notification to flash up on phone "entry sensor open".
Note: This comment was created from a merged conversation originally titled Entry Open notification - SS Request

Community Admin

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4.3K Messages

Hi dandyDons,

Right, currently the main indicator when your arm with an Entry open is an audible warning from the Base Station - but it's not logged on the Timeline, and therefore doesn't prompt a Push notification. I'll forward your suggestion to our dev team.

- Davey D.
Community Development Manager
SimpliSafe Home Security

368 Messages

Thank you ????

3 Messages

@davey_d​ Notificaitons of open sensors seems to be fairly common and a basic feature of most alarm systems. This will help home owners close all windows/doors prior to leaving, especially for an extended period of time. This is something that we may consider to change to a different service. Please make this a priorty. Thank you! 

Advocate

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526 Messages

1 year ago

I can't believe this doesn't already happen and this has to be asked for but...

Please make the mobile app generate an alarm, a pop up, a confirmation box or SOMETHING to tell you that, when arming via mobile app, there is an entry sensor open. Right now it doesn't unless you manually check the system status. (And even then you might have to manually refresh to see an accurate current state.)

If I'm home and set the alarm I get an audible vocal alert from the base station telling me that there's an open entry sensor. Why on earth doesn't the app give me a giant pop up / confirmation box telling me the same?!

I'm not looking for workarounds for this either - I want this specific functionality that gives me an alert based on a real time status. Feel free to share those work arounds because others might find them useful but nothing short of the mobile giving me a pop up and/or forcing me to confirm I understand there's an entry sensor open is going to work for me.

Note: This comment was created from a merged conversation originally titled Have Mobile App Tell You An Entry Sensor Is Open When Armed In A Very Prominent Way That Can't Be Missed

2 Messages

Yes! This seems like a no-brainer, required feature. Needs to ship ASAP. 

2 Messages

6 months ago

When arming the system with a sensor open, the base station will alert you "warning, sensor open." 

However, for example, if I am arming the system from the app while leaving in my car or when I am away from home (say I forgot to do it when I left), there is no way for me to know if a sensor is open. For all I know, my front door could be wide open and I would have no clue.

This seems like a very important feature that needs to be added to the app in the near future.

Note: This comment was created from a merged conversation originally titled Sensor Open Notification Needed In The App When Arming!

Community Admin

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4.3K Messages

Thanks for submitting your request!

32 Messages

Yes, this needs to be added. Even when I'm working in my office or at night we may arm the system in home mode from our bedroom using the app because we forgot while we were downstairs, we can't hear the base station and just the other day it said our backdoor sensor was open (it wasn't, but I've noticed sometimes the sensors get "confused" and think they are still open) but it wasn't noticed until the next morning when there was the warning icon on the keypad.

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