2 Messages
returns
I have returned my simplisafe system months ago. When I received my updated system I mailed back the old system. I constantly get emails saying I need to send back the old system. I have talked to people online and received confirmation that simplisafe has the return. WHY am I constantly receiving these emails???????
coltmaster1
Advocate
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2.8K Messages
4 years ago
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8w3a5h
1 Message
9 months ago
I want to return this. It's too confusing and doesn't work properly
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cgehret1218
1 Message
5 months ago
They still have not improved with their returns. I returned a Pro doorbell about 2 weeks ago and have been on the phone 3 times with 3 different people to try and get a refund. Apparently, they have all "processed my return" after checking that the doorbell was at the warehouse 3 different times. I called today and asked for a supervisor to please fix this, if they can't fix it then I want to return my entire system.
How can you possibly trust a company with your family's safety that cannot process a simple return, that doesn't even make sense.
What a shame.
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