‎returns | SimpliSafe Help Center

Monday, February 17th, 2020 2:57 PM


I have returned my simplisafe system months ago. When I received my updated system I mailed back the old system. I constantly get emails saying I need to send back the old system.  I have talked to people online and received confirmation that simplisafe has the return.  WHY am I constantly receiving these emails???????



2.8K Messages

3 years ago

Call them and ask them to correct the return in their system - ask for a supervisor if necessary.

1 Message

3 months ago

I want to return this.  It's too confusing and doesn't work properly

Community Admin


218 Messages

@8w3a5h​ As long as you purchased through SimpliSafe.com and are within 60 days of your purchase, you can return your system under our return policy.

I'd also be happy to answer any questions you have about your system. Just let me know!

Have a great (almost) weekend and a Happy New Year!

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