‎No tracking number for order | SimpliSafe Help Center
parampreets's profile

Thursday, January 27th, 2022 5:18 PM

No tracking number for order

​This is for upgrading the system to new version. Order was placed on 1/23 and it shows completed. There is no tracking number, order was never shipped or received. Called CSR yesterday and he told to wait. Anyone else having such an issue?​

Community Admin


4.3K Messages

1 year ago

Hi parampreets,


So sorry about the delay. I looked into your account and discovered a clerical error that I've since corrected. I also took the liberty of upgrading the order to expedited shipping. keep an eye out for a shipping notice (for real this time!) in your email soon.

2 Messages

1 year ago

Thank you!

1 Message

5 months ago

I just bought your system. Your response makes no sense. I’m trying to ascertain if you have my order and payment and if it has been shipped. My name is [info removed]. I am replacing an ADT system. I’ve had ADT for 8 years. I have had problems with ADT at my first house. I moved and got talked into a new system which has been a problem with the equipment. Now it isn’t working as battery died second time in two years. I replaced it with the one they sent me and although it worked for 5 min. It doesn’t work again.  They keep billing me though. It's still attached to my wall but says battery died. They won’t send someone to help. I need to get SimpliSafe up and running. 


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