1 Message
Update auto pay method
I have received a new credit card and want to update the one on file for auto pay
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davey_d
Former Community Admin
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5.7K Messages
Hi @andyturner40 and @aibrean ,
Step-by-step instructions can be found here. But here's a visual for you as well:
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Accepted Solution
captain11
6.7K Messages
@huxianlj You can add another card and mark it as the primary yourself online (log into your dashboard, look at the top right to see your credit card on file. To delete the old card, as of now, you have to call into customer service. Yes, a waste of your time and Simplisafe's time, but when I asked the agent said they were working on this to make it available online for customers.
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andyturner40
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Nothing there that shows my credit card.
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aibrean
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Just went through this same thing with Customer Service. It's there, just hard to find! On the website, go to Monitoring. At the top there's a grey area saying 'Monitoring', followed by a blue section with your plan info, and below that is an off-white section with options (Account ID, etc.). Look closely at the blue section; scan to the right an you will see Credit Card, then look for 'edit' right underneath Credit Card (super hard to see because it's also in blue). You can also find it in the phone app, it's a little easier on there, just go to Plan & Billing. Hope that helps!
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zimerclan
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what a great way to make it difficult and have lots of post with bad info
now I have to deal with this account crud and a POS doorbell
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jan6nic
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Hi.
I had to search for it but eventually found it. From your Dashboard menu, click on Monitoring. After the page loads, click on edit under Credit Card.
Attention Simplisafe Team:
It would be easier if we could manage our payment methods via a more intuitively obvious place like Manage Account. Also, I need to remove a credit card, but I cannot do it unless I contact customer support. We should be allowed to remove credit cards via account management. Thanks.
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shecky926
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Trying to Update Payment method but it seems that you guys do not want to get paid.
I have been all over your site.
Please let me know how the hell to do it.
[REDACTED]
Thanks,
Steve
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captain11
6.7K Messages
To all: I had to edit my credit card for a new expiration date and used the Android phone app. Was easy and worked fine!
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eia1957
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I would like to switch my payment option to withdraw monthly from my checking account rather than charge my credit card.
I do not see an option for this on the website. Do I need to call? Or is there a way to do this online?
Thank you!
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tcb1216
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I updated payment info 13 days ago. Today I received an email saying paynent is overdue and I need to update payment info. Let me know how we can correct this. [edited]
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tcb1216
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I updated my credit card 13 days ago. I received an email telling me my payment is overdue and I still need to update. How can we correct this? [edited]
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chasmross
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exactly
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gnjbarber
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I need to update the payment account
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