3 Messages
Self-monitoring
I've just set up my gen 3 system but I don't want a monitoring plan - too many false alarms and city fines for nuisance calls with my old, now obsolete gen 2 system. I was assured by the SS sales agent that I can self-monitor USING THE APP, and there's even a short but not too helpful article on the subject, but there are no "how-to's" on the SS site. Is anyone out there self-monitoring? If so, how did you get past the "buy-a-plan" activation firewall in the app? There seems to be no way to deny monitoring.
whoaru99
1.3K Messages
3 years ago
That said, with SS3 and the current scheme, theoretically you can arm/disarm and change some settings without subscribing to a plan, which is different from the SS2 system capability.
You have to be sure the SS3 system is set up on your home WiFi as starting.point. If that is done and you still don't have some app function (discount camera, that is a separate matter) then call SS support.
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harriet_c
Community Admin
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71 Messages
3 years ago
You can find a step by step guide on how to set up your app features without monitoring from our Help Center here: https://support.simplisafe.com/hc/en-us/articles/4402348267661
- Harriet C.
SimpliSafe Home Security
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seaninde
1 Message
3 years ago
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davey_d
Community Admin
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5.6K Messages
3 years ago
He's also right that it's because the Monitoring Plans also include the cellular connectivity. Since Gen2 and Gen1 don't have WiFi, that cellular connection is the only way to link the system to the app.
If you would prefer not to have the dispatch piece active, our Support team does have a way to disable that - and we can even set up your profile so you can still get a call for emergencies, but there's no chance of police or fire departments getting a call.
- Johnny M.
SimpliSafe Home Security
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harveyvicky2006
2 Messages
3 years ago
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davey_d
Community Admin
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5.6K Messages
3 years ago
If you're talking about the Easy Setup Wizard that is stored in your Key Fob, then yes, unfortunately that software cannot run on modern operating systems.
As mentioned in this thread, the primary way of accessing settings that aren't available on your Keypad Menu would be to use the SimpliSafe app for iOS or Android (or the webapp on our website at simplisafe.com). With a Gen 2 system, you can access those features if you're subscribed to at least the $14.99 Standard Monitoring Plan.
Of course, if you're ready to upgrade, we can offer you at least 50% off any new system as part of our Upgrade program! Give us a call at 800-548-9508 and we'll get you set up.
- Johnny M.
SimpliSafe Home Security
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drmod88
1 Message
7 months ago
I am considering dropping the monitoring plan on my second location. I still need verification of what will work and will not work within the app? Just purchased 12/2023 for the second home. My questions are will email alerts still work for alarms and when there is a device error? Should since this does not require cell service. Can I see everything on the timeline within the app? I believe I will have access to live only camera feeds, correct?
If there is no email alerts for alarms, etc. Then I would have to just check the app periodically and look at the timeline, correct?
Thanks,
Don
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