1 Message
double billed for a year because of base station upgrade and failure to close out old account
so I am looking at my bill and notice that I have been charged double for the past year. I spoke with representative and was told that when I recieved an upgraded system, the old system should have been cancelled. Company will only credit me for five months and not the full year of overcharging.
I didn't ask for a new system. It was sent out because the old system was obsolete. I don't recall being told to cancel my old system. Further, my dashboard reflects two variations of the same address. This practice is unethical and unfair.
emily_s
Community Admin
•
3.3K Messages
5 months ago
Hi @artglass36,
I apologize to hear about this experience. When a system is upgraded, monitoring should be transferred to that new Base Station so there are no erroneous charges. I've forwarded your case to our escalated Support team to make sure you're taken care of. A senior specialist will contact you soon, so keep an ear out for their call.
0
0
plazawalls
1 Message
2 months ago
This has also happened to us. 2 years of double payments.
1
0
HaleyPankonien
4 Messages
2 months ago
Same with us! 23 months of double billing.
0
0